Assistant Manager - Customer Mobile App Opration Manager - Gurugram Canara HSBC Life Insurance Company

3.0 - 8.0 years

6 - 10 Lacs

gurugram

Work from Office

Ensure end-to-end management of the Customer App, driving feature development, user engagement, performance monitoring, and customer satisfaction to meet targets such as registration rate, download rate, DIY usage, and NPS. Development (CR Management) Manage change requests for new features and functionalities Prioritize and oversee backlog of enhancement requests Coordinate with IT for timely deliveries Engagement Activities Plan and execute in-app notifications (products, services, regulatory updates, brand awareness) Collaborate with marketing on app campaigns Production Gaps & Issues Monitor production environment for incidents and gaps Perform quality/sanity checks on releases Driving rapid resolution and follow-up with IT UI/UX Project Achieve NPS targets via continuous improvement Analyze detractor feedback and implement corrective actions Capture and action Voice of Customer UI/UX Project Coordinate with UX/design teams to enhance app interface and usability Manage project timelines, deliverables, and user testing Regular Testing & Monitoring Conduct functional and performance testing cycles Monitor system health and user-behavior metrics Reporting & Dashboards Build dashboards for app registration, downloads, DIY usage, customer segments, demographics Deliver weekly/monthly performance reports

Posted Date not available

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