Job
Description
As an HSBC Relationship Manager, your role is crucial in achieving business growth and maintaining high customer satisfaction levels. Here is a breakdown of your responsibilities and qualifications: **Role Overview:** You will be responsible for sourcing new accounts from the existing corporate base and meeting New-To-Bank targets. Cross-selling asset products like Home Loans, Personal Loans, Cards, and Premier to customers. Ensuring compliance with KYC/AML norms, executing marketing events, and responding to Corporate Employee Programme complaints promptly. Developing and maintaining good customer relations, providing feedback for enhancement, and fostering a collaborative environment within the sales team. **Key Responsibilities:** - Source new accounts and meet New-To-Bank targets - Cross-sell asset products like Home Loans, Personal Loans, Cards, and Premier - Ensure compliance with KYC/AML norms - Execute marketing events and promotions - Respond to Corporate Employee Programme complaints - Maintain high product and service delivery standards - Develop and maintain customer relations - Provide feedback for enhancement - Comply with relevant AML regulations and Global Standards - Foster a collaborative environment within the sales team - Be a role model of HSBC Group Values - Safeguard the bank from potential loss/damage - Ensure compliance with applicable laws and regulations - Demonstrate understanding of PEP acceptance, prohibition, CDD & EDD guidelines - Identify high-risk indicators for various products and services - Obtain all necessary records for customers - Communicate effectively about product and service scope **Qualifications Required:** - Graduate/Post Graduate (Masters)/MBA with 2-5 years of work experience - Experience in frontline customer services/relationship management preferred - Strong communication, client focus, and influencing skills - Sound knowledge of the banking sector - Proficiency in English and local languages HSBC is dedicated to creating a work culture that values all employees and provides opportunities for continuous professional development in a flexible and inclusive environment. Please note: Personal data shared for employment applications will be handled in accordance with HSBC's Privacy Statement available on the website. As an HSBC Relationship Manager, your role is crucial in achieving business growth and maintaining high customer satisfaction levels. Here is a breakdown of your responsibilities and qualifications: **Role Overview:** You will be responsible for sourcing new accounts from the existing corporate base and meeting New-To-Bank targets. Cross-selling asset products like Home Loans, Personal Loans, Cards, and Premier to customers. Ensuring compliance with KYC/AML norms, executing marketing events, and responding to Corporate Employee Programme complaints promptly. Developing and maintaining good customer relations, providing feedback for enhancement, and fostering a collaborative environment within the sales team. **Key Responsibilities:** - Source new accounts and meet New-To-Bank targets - Cross-sell asset products like Home Loans, Personal Loans, Cards, and Premier - Ensure compliance with KYC/AML norms - Execute marketing events and promotions - Respond to Corporate Employee Programme complaints - Maintain high product and service delivery standards - Develop and maintain customer relations - Provide feedback for enhancement - Comply with relevant AML regulations and Global Standards - Foster a collaborative environment within the sales team - Be a role model of HSBC Group Values - Safeguard the bank from potential loss/damage - Ensure compliance with applicable laws and regulations - Demonstrate understanding of PEP acceptance, prohibition, CDD & EDD guidelines - Identify high-risk indicators for various products and services - Obtain all necessary records for customers - Communicate effectively about product and service scope **Qualifications Required:** - Graduate/Post Graduate (Masters)/MBA with 2-5 years of work experience - Experience in frontline customer services/relationship management preferred - Strong communication, client focus, and influencing skills - Sound knowledge of the banking sector - Proficiency in English and local languages HSBC is dedicated to creating a work culture that values all employees and provides opportunities for continuous professional development in a flexible and inclusive environment. Please note: Personal data shared for employment applications will be handled in accordance with HSBC's Privacy Statement available on the website.
