Assistant Manager-Control Tower

Core Responsibilities

• Track all Nurture metrics impacting supply chain health.
• Act as the primary liaison between Operations and Central Stakeholders.
• Handle ad hoc disruptions/breakdowns and ensure timely internal/external

communication.

• Ensure asset operations assurance through close monitoring, stakeholder

management, and effective playbook design.

• Monitor and pull scorecard metrics with preliminary RCA for Nurture operations.
• Share weekly summaries for POC and pilot shipments across all clients.
• Conduct deep dives on recurring issues to implement systemic solutions.
• Review and improve processes across all Control Tower touchpoints.
• Provide product improvement suggestions from CTs perspective after concerned

stakeholder consultation.

• Monitor shipment flow, delays, cut-off misses, functional breaches, and potential

risks.

SCM Resolution Responsibilities

• Be the single point of contact for SCM & internal stakeholder for E2E order resolutions.
• Recognize and identify issues, deploy appropriate resources, manage status, and

drive resolutions.

• Coordinate and resolve pan-India operational issues.
• Monitor task completion and ensure timely data submissions.
• Investigate and close incidents, accidents, and non-conformities with appropriate

documentation.

• Share on-ground feedback with leadership, recommending changes for

operational improvement.

Requirements & Qualifications

• Graduate/Postgraduate with 3+ years in SCM Issue Resolution & Product (retail,

ecommerce, food value chain, B2B/B2C ecosystems).

• Proven skills in RCA and problem-solving.
• Team management.

Skills & Attributes

• Strong people management and analytical skills. (Excel, SQL)
• Excellent problem-solving ability with a focus on practical solutions.
• Goal-oriented with high standards and clear objective setting.
• Excellent verbal and written communication.
• Resilient, assertive, and eager to learn.
• Working on weekends to support the BAU & Sale Days.