Assistant Manager - Client Engagement

Description of the Position:

As an Assistant Manager - Client Engagement, you'll be a key point of contact for clients who have purchased homes in a senior living community. This role requires exceptional interpersonal skills, patience, and empathy, as your primary clientele will be senior citizens. You'll be responsible for building and nurturing strong relationships with clients throughout the entire lifecycle of their purchase, ensuring a high level of customer satisfaction and a consistently positive experience.

Key Roles and Responsibilities:

• Act as the primary point of contact for clients who have booked their homes. Build and maintain strong relationships through constant, proactive engagement and by addressing all customer needs and queries promptly and effectively.
• Ensure high standards of service quality and customer satisfaction. You will be responsible for monitoring the client experience and implementing enhancements as needed to maintain consistency and excellence.
• Oversee the entire post-booking process, from the initial sales order to the final delivery and possession of the property. This includes managing all related customer services, documentation, and communication.
• Prepare final work reports, update MIS reports, and coordinate with internal teams to improve processes. Handle administrative tasks such as demand generation, sales order creation, and managing customer and material data.
• Manage the collection of payment dues against demands generated during the construction progress. You will also be responsible for payment tracking, sending reminders, and coordinating closely with the finance team.
• Efficiently handle and resolve all customer queries, whether in person, over the phone, or via other channels. This includes addressing issues related to cancellations, transfers, registrations, bank loans, and more, ensuring 100% satisfactory resolution.
• **Additional responsibility - Ensure smooth handover, coordinating with departments to address civil, legal, and finance issues.

Professional Qualification / Skill Requirements:

• Bachelors Degree
• Minimum Three years’ experience in

  CRM, preferably within the real estate or a related industry.

• Good command over the English language written & oral communication
• The key Competencies would include - Confidence, Good interpersonal skills & Client Management Skills
• Familiarity with CRM platforms like: Salesforce, ZOHO CRM, SAP, etc.
• Knowledge of Excel & Google Sheets (for reports and data management)