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Ciel Hr
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Assistant Manager

Assistant Manager

Ciel Hr

4 - 8 years

3 - 10 Lacs

Noida Uttar Pradesh India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Outbound Sales Team Handling Inbound Sales Upselling Sales Process Telesales

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Performing data analysis based on Customer QRC & preparing reports for management accordingly. Handling all customer escalations raised over Social media & Consumer forums Coordinating with internal departments for customer escalations to ensure close loop of the cases. Performing ad hoc audits on product (Mobile phones) verification before final shipment to Retailer location. Weekly review & data preparation as per internal audit team to ensure compliance orientated process. Acting as a Nodal & Grievance officer to ensure timely closure of customer escalated cases. Guide team in effective customer issues resolution and handle any escalations. Developing a strategy to improve the customer experience in line with the company`s goals. Candidate Requirements: Excellent communication & Analytical skills. Must have managed a team Enthusiastic & have problem -solving approach. Educational Qualifications Graduate/MBA with 4 to 10 yrs. of experience in Telecom, Banking or Smartphone industry.

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Assistant Manager