Assistant Manager - AR collections

The O2C Collection Manager position at WNS (Holdings) Limited requires a deep understanding of Order-to-Cash (O2C) processes. As the O2C Collection Manager, your key responsibilities will include leading and overseeing the Credit and Collections functions, which involve tasks such as Voice calling, Dispute management, Customer account reconciliation, and bad debt reserve analysis. It will be essential to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met while focusing on continuous improvement initiatives. Your role will also involve managing the collections portfolio with a strong emphasis on customer centricity and a clear understanding of customer needs. Additionally, you will be expected to contribute to client reviews and meetings, drive best practice sharing within the team, and lead Continuous Improvement projects. Handling non-routine issues effectively and escalating them to management when necessary will be part of your responsibilities. Furthermore, you will be responsible for supporting the timely reporting of key financial information and monitoring the performance and quality of activities based on agreed-upon KPIs and SLAs. The ability to adapt to new processes, concepts, and skills, along with the capacity to work collaboratively as part of a team, is crucial for success in this role. Compliance with client policies, procedures, and legal requirements is mandatory. In terms of personal attributes, the ideal candidate should possess knowledge of Order-to-Cash (OTC) processes, including simple, medium, and complex activities. Proficiency in Microsoft Office tools and previous experience in the client industry are essential. Strong written and verbal communication skills in English, effective People Management Skills, and familiarity with SAP are desirable qualifications for this position. The qualifications required for the O2C Collection Manager role include a Bachelor's degree in Commerce (B.Com), a Master's degree in Commerce (M.Com), or an MBA in Finance.,