3 O2C Processes Jobs

The O2C Collection Manager position at WNS (Holdings) Limited requires a deep understanding of Order-to-Cash (O2C) processes. As the O2C Collection Manager, your key responsibilities will include leading and overseeing the Credit and Collections functions, which involve tasks such as Voice calling, Dispute management, Customer account reconciliation, and bad debt reserve analysis. It will be essential to ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met while focusing on continuous improvement initiatives. Your role will also involve managing the collections portfolio with a strong emphasis on customer centricity and a clear understanding of customer needs. Additionally, you will be expected to contribute to client reviews and meetings, drive best practice sharing within the team, and lead Continuous Improvement projects. Handling non-routine issues effectively and escalating them to management when necessary will be part of your responsibilities. Furthermore, you will be responsible for supporting the timely reporting of key financial information and monitoring the performance and quality of activities based on agreed-upon KPIs and SLAs. The ability to adapt to new processes, concepts, and skills, along with the capacity to work collaboratively as part of a team, is crucial for success in this role. Compliance with client policies, procedures, and legal requirements is mandatory. In terms of personal attributes, the ideal candidate should possess knowledge of Order-to-Cash (OTC) processes, including simple, medium, and complex activities. Proficiency in Microsoft Office tools and previous experience in the client industry are essential. Strong written and verbal communication skills in English, effective People Management Skills, and familiarity with SAP are desirable qualifications for this position. The qualifications required for the O2C Collection Manager role include a Bachelor's degree in Commerce (B.Com), a Master's degree in Commerce (M.Com), or an MBA in Finance.,

As a Principal Support Engineer at Oracle, you will be responsible for delivering post-sales support and solutions to Oracle customers. Your primary focus will be on resolving post-sales non-technical customer inquiries and providing technical assistance with Electronic Support Services. Serving as a key contact for customers, you will play a crucial role in building and maintaining customer relationships with Support. Additionally, you will be expected to provide guidance and support to internal Oracle employees on various customer situations and escalated issues. Your role as a Principal Support Engineer involves offering strategic technical support to ensure the highest level of customer satisfaction. Utilizing automated technology and instrumentation, you will diagnose, document, and resolve customer issues while working towards preventing future problems. You will be considered an expert in technical problem-solving and will be relied upon to address complex and critical customer issues effectively. On-site customer visits may be required to provide services. In this position, you will be a leading contributor within a team, providing mentorship and direction to others. Your work will be non-routine and complex, requiring advanced technical and business skills in your area of specialization. To be eligible for this role, you should have a minimum of 7 years of experience with Core products or eight years of experience with Applications products. A degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or equivalent professional/technical experience is required. Responsibilities include: - Strong knowledge of finance business processes - Implementation/Support experience in EBS/Fusion Finance Modules such as AP, AR, GL, CM, PA - Ability to relate product functionality to business processes and provide implementation advice to customers - Hands-on experience with month-end closures and troubleshooting - Proficiency in technical debugging using SQL, PLSQL, and Reports - Exceptional problem-solving skills - Effective customer interactions and service orientation - Operations management and innovation mindset - Collaboration with peers and teams - Continuous learning and adaptability to new technologies - Documentation of architecture, design, technical, and support activities Personal attributes required: - Self-driven and result-oriented - Strong analytical and problem-solving skills - Effective communication skills - Focus on building relationships - Willingness to learn and share knowledge - Team player with a customer-focused approach - Confidence, decisiveness, and enthusiasm - Flexibility and organizational skills Qualifications: - 10+ years of techno-functional experience in Oracle Finance Modules - Minimum 2 years of leadership experience in customer-facing roles - Expertise in EBS R12 Finance modules (AP/AR/GL/PA/Costing) - Understanding of P2P & O2C processes - Strong debugging skills in SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow The role requires shift work, including night shifts on a rotational basis. The position will be based in Bangalore/Hyderabad/Noida. About Oracle: Oracle is a global leader in cloud solutions, using innovative technology to address current challenges. With a commitment to diversity and inclusion, Oracle values varied perspectives and backgrounds that drive innovation. By fostering an inclusive workforce, Oracle aims to surpass existing standards and drive progress in the industry. Oracle offers a competitive suite of employee benefits, emphasizing work-life balance and equal opportunities for all employees. Through volunteer programs and community engagement, Oracle encourages its employees to give back and make a positive impact. As an Affirmative Action Employer in the United States, Oracle is dedicated to including individuals with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodations due to a disability, please contact us at +1 888 404 2494, option one.,

Position : Executive - Accounts Receivable Location: Hyderabad Educational Background: Bachelors Degree in Accounts / Commerce / Economics from a reputed institute Good academic background (grades, institutions) Work Experience Tenure: 4-7 years of total work experience in the accounts receivable function Content Areas: Good understanding of accounting, tax, month end closing procedure and reconciliation process. Industries: Manufacturing, Trading and Services companies Skills: Strong working experience in ERP system preferably SAP/Hana, and MS Excel Competencies: Ability to work under time pressure Customer / Bank relationship management Excellent Communication and networking skills Good interpersonal relationships and a strong team player. Functional Expertise Salary: 7-9 LPA Key Responsibilities: Responsible for delivering all O2C processes including Customer Invoice booking, TDS accounting, collection entry posting, clearing customer invoices against payments and reporting in line with the defined SOPs and control processes. Responsible for Customer reconciliations, confirmation of balances, Bank Reconciliation, Security Deposit and TDS Reconciliation. Customer master data review, advance receipt posting and reconciliation. Follow up closely for collections and conduct collection calls with Business Teams. Follow up and collect payment advices from customer against payments made and account them accordingly. Ensure that the TDS, TCS and GST data collected / given as applicable for return filing. Ensure strict adherence to pre-determined calendar for month-end and period-end close including preparation of schedules for reporting. Ensure that the transactions are carried out within the defined timelines and all documentation is maintained in order. Provide accurate and timely customer ageing to the Business team including daily collection report. Providing the requisite DSO reports on a periodic basis for MIS highlighting long outstanding / disputed / legal cases. Dealing with Internal and statutory auditors & sharing data for audits in receivables domain. Interested Candidates can reach us Thanks & Regards, Chan Basha Syed 9394368397, syed.cb@cielhr.com