Assistant Manager Application PPD

Job Title:

We are looking for a dedicated and motivated Assistant Manager Application PPD to join our dynamic team in the machinery industry. This role plays a critical part in supporting Planning and Production Development, ensuring that production operations run efficiently, safely, and in alignment with company goals.

The ideal candidate will bring strong technical knowledge, particularly in pharmaceutical machinery (compression), along with solid leadership and communication skills. You will be responsible for supervising production and service teams, managing workflows, optimizing processes, and handling customer service interactions including AMC and complaint resolution.

Key Responsibilities:

• Assist in overseeing daily production activities to ensure smooth and timely operations
• Handle and manage service teams and coordinate service calls efficiently
• Manage Annual Maintenance Contracts (AMC), including execution, follow-ups, and renewals
• Prepare and maintain Service MIS reports and documentation
• Generate spare parts business through AMC leads and client relationships
• Address and resolve customer complaints in a professional and timely manner
• Supervise and mentor production and service staff, including training as needed
• Monitor and adjust production schedules to align with resource availability and deadlines
• Coordinate with quality control teams to ensure product compliance with quality standards
• Identify areas for process improvement and implement best practices
• Ensure strict adherence to safety regulations and maintain a safe work environment
• Report regularly on production and service metrics to management

Requirements:

• Bachelor's degree in Mechanical Engineering or related discipline
• 810 years of proven experience in production or service management, preferably in the pharma machinery (compression) sector
• Solid understanding of mechanical systems and production workflows
• Experience handling AMCs, service calls, and spare part management
• Strong leadership skills with the ability to guide and motivate teams
• Excellent problem-solving and analytical capabilities
• Effective verbal and written communication skills
• Proficiency in MS Office, ERP systems, and other relevant production/service management tools

Why Join Us?

• Work in a reputed organization with a strong footprint in the machinery industry
• Opportunity to grow and lead in a challenging, fast-paced environment
• Make a direct impact on operational success and customer satisfaction