Assistant Manager Abstractions

About the Role:

Key Responsibilities:

Team Management:

• Lead and manage a team of abstractors and double checkers
• Oversee administrative matters and participate in recruitment processes
• Provide mentorship and guidance to team members
• Foster an environment that supports teamwork, cooperation, and performance excellence

Operational Excellence:

• Ensure timely and accurate delivery of abstraction services
• Maintain and improve processes to adhere to internal and external policies
• Manage portfolio reviews, reporting, and resource planning
• Monitor and optimize key performance indicators (KPIs) including quality, turnaround time, and productivity

Client and Stakeholder Management:

• Act as the primary contact for escalations related to abstraction services
• Collaborate with internal stakeholders to resolve issues and implement improvements
• Work closely with 3rd party vendors
• Maintain effective communication with regional business relations

Continuous Improvement:

• Collaborate with the Regional Abstraction Manager to drive performance improvements
• Identify and share best practices within the team
• Manage and execute ad-hoc projects to enhance service delivery
• Contribute to the transition and implementation of new client accounts

Qualifications:

• University degree (Graduate/Postgraduate); MBA or PMP certification is preferred
• Minimum 6 years of industry experience in corporate, third-party service provider, or consulting environments
• Strong knowledge of real estate leases and accounting principles
• Proficiency in property management/lease administration systems
• Excellent project management and team leadership skills
• Advanced proficiency in Microsoft Office suite, particularly Excel
• Outstanding verbal and written communication skills
• Demonstrated ability to manage multiple projects and priorities simultaneously
• Strong attention to detail and commitment to data accuracy
• Ability to work independently with minimal supervision
• Prior experience of double checker is preferred
• Should be comfortable working in an Evening Shift (5:30 pm to 2:30 am)

Desired Skills:

• Critical and innovative thinking capabilities
• Strong reading comprehension and paraphrasing skills
• In-depth understanding of Lease Administration concepts
• Ability to manage stress and emotions effectively
• Initiative-taking and problem-solving aptitude
• Adaptability and receptiveness to new ideas

If you are a highly responsible and accountable professional with a passion for lease administration and team leadership, we encourage you to apply for this exciting opportunity.