Assistant General Manager

Role & responsibilities

• Compliance to Vision and Mission of the hospital
• Hospital Strategic and Operational Plan
• Annual Budget & Marketing Plan
• Responsible for Turnover and adhering to operative margins as per the business plan
• Ensuring resources management, organization growth and profitability.
• Implementation of policies and processes and ensuring quality assurance.
• Monitoring costs to keep them at optimum level.
• Planning and reviewing the execution of operational tasks.
• Defining parameters for the measurement of service quality.
• Monitoring and reviewing all patient related services to ensure high degree of customer satisfaction index.
• Employee training and staff welfare.
• Ensuring seamless information flow.
• Set short- and long-term objectives for the team towards planned targets.
• Develop operational strategies to ensure excellence and patient's satisfaction
• Adhere to all applicable standards of professional practice and professional codes of ethics in carrying out the operations of the organization, such as clinical, teaching, research and business activities.
• To handle customer grievances.
• To enforce staff rules and discipline of the doctors in consultation

Preferred candidate profile

7 to 12 years of experience in Healthcare clinical and non - clinical Operations

BAMS/BHMS degree with MBA / MHA

Strong understanding of healthcare clinical and non - clinical operations