Assistant General Manager Quality Assurance

Role & responsibilities

Assist the GM - QA in preparing and finalizing the Quality Manual. Implement and maintain quality assurance programs and policies in accordance with NABL, CAP, and other regulatory requirements.

Support the GM - QA in conducting internal audits of the National Reference Lab and all other Torrent Labs in India.

Supervise inter-lab standardization programs for all Torrent Labs in India.

Lead and mentor the QA team, providing direction, training, and support to ensure consistent application of quality standards.

Conduct regular audits and inspections of laboratory processes, identifying areas for improvement and implementing corrective actions.

Collaborate with laboratory management and staff to ensure compliance with quality standards and regulatory requirements.

Ensure timely audits of collection centres to maintain compliance and quality standards.

Manage the accreditation process, including initial certification and ongoing maintenance.

Regularly review QC records for labs across India.

Oversee the development and review of Standard Operating Procedures (SOPs) and ensure consistent adherence.

Manage and investigate non-conformances, incidents, and complaints, implementing root cause analysis and corrective actions.

Monitor and analyse quality metrics, preparing and presenting reports to senior management.

Drive continuous improvement initiatives, promoting a culture of quality and excellence within the organization.

Train technical staff on quality standards and procedures.

Ensure effective communication and collaboration with internal and external stakeholders, including regulatory bodies and accrediting organizations.

Stay current with industry trends, regulatory changes, and best practices in quality assurance and laboratory management.

Preferred candidate profile

Strong leadership and team management skills, with the ability to motivate and guide a diverse team.

Excellent analytical, problem-solving, and decision-making skills.

Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization