Assistant General Manager (Operations)

Assistant General Manager (Operations)

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Industry:

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About the Role

Assistant General Manager (Operations)

This role is critical for streamlining business processes, elevating our service standards, and cultivating a high-performance culture that aligns with our brand's premium reputation.

Key Responsibilities

Operations & P&L Oversight

• Assist the Head of Operations in the day-to-day management of the business.

• Maintain rigorous financial discipline and align all activities with profitability targets.

• Track and analyze P&L performance, proactively identifying and implementing optimization opportunities.

Operational Excellence

• Lead the implementation of process improvements to boost efficiency and enhance service quality.

• Ensure all operational standards consistently reflect our luxury brand ethos.

• Maintain a commitment to premium brand values in all daily operations.

Cross-Functional Collaboration

• Work with marketing, finance, HR, retail, and design teams to ensure seamless operational flow.

• Support the planning and execution of strategic initiatives for growth and customer engagement.

Leadership & Culture

• Foster a positive, collaborative, and ethical workplace environment.

• Champion talent development, training, and employee engagement programs.

• Instill a customer-first mindset and strong leadership values across all teams.

Customer Experience

• Spearhead initiatives to provide an exceptional luxury customer experience.

• Ensure every customer touchpoint exemplifies our brand's service excellence and positioning.

Key Requirements

Experience:

Industry Preference:

Core Competencies:

• Strong background in P&L ownership and financial management.

• A proven history of improving organizational efficiency.

• Outstanding leadership and interpersonal skills.

• An unwavering commitment to ethics, quality, and customer satisfaction.

• A highly detail-oriented approach combined with strategic foresight.

What We Offer

• A key leadership role within a prestigious and growing luxury brand.

• The opportunity to directly influence operational strategy and company culture.

• A dynamic work environment with excellent growth prospects.