Posted:1 month ago|
Platform:
Work from Office
Full Time
Job Role Headline
Ensures effective remote product support to and communications with customers, by managing an operative TCS team assigned.
Job Role Description
• Ensures remote product support to customers and effective network communications with customers (by telephone, e-mail, and fax and documents accordingly).
• Plans and allocates resources.
• Prioritizes and assigns tasks to the team members and checks progress of agreed transactions and workflows to ensure timely completion.
• Decides in-house troubleshooting for products and other related products to customers.
• Responds to operations related enquiries, or troubleshoots customer complaints, as an escalation point of contact
. • Proposes and / or implements active programs to increase customer satisfaction.
• Contributes in recommending product needs of the customer to product design group.
• Leads the team functionally or disciplinary
Knorr Bremse
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