Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in kalyani
>
Wolters Kluwer - Medknow Publications
>
Customer Service Operations Analyst

Customer Service Operations Analyst

Wolters Kluwer - Medknow Publications

2 - 6 years

4 - 8 Lacs

kalyani pune

Posted:1 hour ago| Platform:

Apply

Skills Required

data analysis manager quality assurance process improvement billing workflow troubleshooting business continuity operations technical support auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

BASIC FUNCTION

The Customer Service Operations Analyst - LBA ( OSS ) is responsible for driving workflow and optimizing the daily activities of the Legal Bill Analysis Center of Excellence ( LBACOE ), which consists of Legal Invoice Analysts, Quality Assurance Analysts, OSS, Managers, Senior Managers and Director. The LBACOE is responsible for the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients.

The Customer Service Operations Analyst - LBA will ensure that the LBACOE s workflow product meets and/or exceeds the established standards by utilizing defined metrics and process improvement initiatives. The OSS is also responsible for implementation of core operations management initiatives of the LBACOE, including, but not limited to, reporting, business continuity and workplace site supervision. Key functions of the OSS include gathering and distillation of data into key performance operations metrics and providing technical workflow support relative the LBACOE e-billing platforms used, including, but not limited to TyMetrix360 and Passport.

ESSENTIAL RESPONSIBILITIES

Supervise the LBACOE workflow to ensure the efficient and accurate review legal invoice entries by Legal Invoice Analysts and Quality Assurance Analysts. Coordinate and distribute legal bill assignments to team members.

Data analysis and compilation into various formats of metrics reporting.

Documentation and ongoing management of LBACOE operational standards of procedure.

Identification and development of new reporting metrics and compilation thereof.

Technical workflow assistance, including but not limited to
- Management of LBACOE-related technical support requests, whether generated by LBACOE clients, vendors or internally. - Route incoming invoices in TyMetrix 360 and/or Passport to appropriate Legal Invoice Analyst(s) and/or QA Analyst(s) per management guidance. - Assist in the organization of test environments and set-up of new users in appropriate platform(s) for new client initiatives - Organize and coordinate deployment of hardware and software for new hires - Act as liaison between LBACOE and IT to assist with platform troubleshooting and regular maintece, including LBACOE team member password resets.

Promptly identify and address bottlenecks in the invoice auditing workflow while using sound discretion to escalate operational risks to manager(s).

Monitor and drive daily and long-term Legal Bill Analysis delivery production, often based on customer pre-determined schedules.

Developing, documenting and maintaining training documentation necessary to drive shorter ramp-up time using effective methodologies for new LBRCOE analysts.

Simplifying legal service agreements to produce effective operational outputs meeting and in some cases exceeding customer expectations.

Audit legal invoices on an as-needed basis, which involves making adjustments to invoice line item entries, where those line item entries violate provisions of the relevant billing guidelines and documenting the justification for such adjustments.

Conducting team events and best operational practices to drive high employee engagement lead by example to Wolters Kluwer Purpose Value promise.

Work with the LBACOE to create a culture of empowerment, engagement and innovation.

Drive performance excellence and operational efficiencies through a continually-evolving organizational structure.

Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently.

JOB QUALIFICATIONS

Education
Minimum: Bachelor s or Associate s Degree from an accredited college or university and/ or equivalent experience in a legal services or legal bill auditing environment.

Tools:

Advance Excel, PPT, Power BI skills are an advantage.

Shift Timing:

3.00 p.m. - 12.a.m. IST

More Jobs at Wolters Kluwer - Medknow Publications

Financial Planning Analyst

Kalyani, Pune

3 - 8 yrs

INR 8 - 12 Lacs

Development Lead / Lead Product Software Engineer

Kalyani, Pune

10 - 15 yrs

INR 15 - 20 Lacs

Senior Software Test Automation Engineer - Selenium/Tosca

Kalyani, Pune

6 - 11 yrs

INR 10 - 14 Lacs

Software Test Automation Engineer - Selenium/Tosca

Kalyani, Pune

3 - 8 yrs

INR 8 - 13 Lacs

Lead Application and Product Architect

Pune

10 - 15 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Wolters Kluwer - Medknow Publications

Publishing / Medical Publishing

N/A

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Operations Analyst