Assistant Front Office Manager Hotel Industry

• Staff Management: Supervise, train, and coach front desk staff, including receptionists, concierge, and bell staff, to ensure they provide exceptional customer service. Create and manage staff schedules to ensure adequate coverage.
• Guest Services: Ensure guest satisfaction by managing check-ins and check-outs efficiently and resolving guest inquiries, complaints, and requests promptly. Act as a role model for delivering exceptional guest experiences.
• Operations Management: Oversee daily front desk operations, including reservations, room assignments, and the proper functioning of the property management system (PMS).
• Departmental Coordination: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and a seamless guest experience.
• Administrative and Financial: Manage administrative duties like accurate record-keeping, inventory of supplies, and handling guest billing. Prepare reports and analyze data to identify trends, monitor performance, and forecast revenue.
• Compliance and Standards: Ensure all hotel policies, standards, and procedures are consistently followed by the front office team.

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience as a Front Office Manager or in a similar role.
• Proficiency with front desk software, such as a Property Management System (PMS).
• Strong leadership, organizational, and communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Customer-service orientation.
• Flexibility to work shifts, including weekends and holidays

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• Hospitality: 4 years (Preferred)

Work Location: In person