Assistant Facility Manager (Technical & Soft Services)

Job Title:

Job Overview:

Key Responsibilities:

1. Technical Services Management:

• Supervise the maintenance of HVAC, electrical systems, elevators, plumbing, and other critical infrastructure.
• Ensure the timely maintenance of MEP (Mechanical, Electrical, and Plumbing) systems, building management systems (BMS), and backup power systems.
• Coordinate with third-party vendors for equipment maintenance, repairs, and upgrades.
• Monitor energy usage and optimize for efficiency, ensuring sustainability and cost reduction.
• Prepare and manage preventive maintenance schedules and compliance with safety standards.
• Oversee emergency systems such as fire alarms, firefighting systems, and emergency exits.

2. Soft Services Management:

• Ensure high standards of housekeeping, landscaping, waste management, and general upkeep of the facility.
• Manage security operations, including CCTV, access control, and coordination with security agencies.
• Oversee front office, reception, and visitor management systems.
• Plan and manage parking operations, ensuring smooth functioning.
• Handle pest control services, ensuring a clean and hygienic environment.
• Manage food and beverage services (cafeteria, vending machines) as required.

3. Vendor Management:

• Develop and maintain strong relationships with service providers for both technical and soft services.
• Ensure adherence to service-level agreements (SLAs) and manage contracts, performance reviews, and renewals.
• Conduct periodic vendor audits to ensure quality and compliance.

4. Budgeting & Cost Control:

• Prepare, monitor, and manage the facility's operational budgets, including costs for repairs, maintenance, utilities, and soft services.
• Implement cost-saving initiatives without compromising on service quality.

1. Reporting & Documentation:

• Maintain accurate records of maintenance activities, vendor performance, and operational budgets.
• Provide periodic reports to senior management on facility performance, energy usage, and cost optimization.
• Implement and monitor key performance indicators (KPIs) for service delivery.

Key Requirements:

• Bachelors degree in Engineering, Facilities Management, or a related field.
• 4+ years of experience in facilities management, with at least 4 years managing large IT parks or commercial complexes.
• Strong knowledge of technical services (HVAC, electrical, plumbing) and soft services (housekeeping, security, landscaping).
• Proven experience in vendor management, budgeting, and cost optimization.
• Excellent communication, problem-solving, and team management skills.
• Familiarity with health, safety, and environmental regulations.

Reporting to: