Assistant Director of Catering Sales

Marriott

3 - 7 years

3 - 7 Lacs

Panjim Goa India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

customer service revenue maximization catering sales Sales strategy development Sales Reporting Customer Relationship Management Market Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate) and implements the segment sales strategy to achieve segment revenue goals, property revenue goals, and guest and employee satisfaction.
Conducts all day-to-day activities related to the sales function, focusing on building long-term, value-based customer relationships that enable achievement of property sales objectives.
Achieves personal booking goals.
CANDIDATE PROFILE:
Education and Experience:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or a related professional area
OR
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or related professional area.
CORE WORK ACTIVITIES
Developing & Executing Sales Strategies:
Works with sales leader to ensure understanding of sales strategy and effective implementation for the segment.
Assists in developing and implementing an aggressive solicitation program to increase business.
Works with management to create and implement a sales plan addressing revenue, customers, and market for the segment.
Assists with the development and implementation of promotions (internal and external).
Maximizing Revenue:
Provides positive and aggressive leadership to ensure maximum revenue potential, setting examples with personal booking goals.
Recommends booking goals for sales team members.
Managing Sales Activities:
Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager.
Participates in sales calls with sales team to acquire new business and close deals.
Executes and supports the operational aspects of business booked (e.g., proposal generation, contract writing, customer correspondence).
Analyzing & Reporting on Sales and Financial Data:
Analyzes market information using sales systems to achieve property's financial room and catering goals.
Assists Revenue Management with completing accurate six-period projections.
Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service:
Leads in guest hospitality, exemplifies customer service, and sets a positive example for guest relations.
Interacts with guests to gather feedback on product quality and service levels.
Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product and services (rooms, meeting facilities, food & beverage).
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals or managers.
Ensures a customer recognition program is in effect throughout Sales.
Executes and supports the company's Customer Service Standards and property's Brand Standards.
Strives to exceed customer expectations by understanding their needs and offering the appropriate solutions.
Building Successful Relationships:
Develops and manages relationships with key stakeholders, both internal and external.
Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to achieve the property's needs.
Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with regulations.
Attends customer events, trade shows, and sales missions to build and maintain relationships with key customers.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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