Assistant Account Manager I

Title : Assistant Account Manager - I

Location : Vadodara

Work Timings - US Timezone

detail-oriented Assistant Account Manager

Key Responsibilities

Partner Support (60%)

• Client Relationship Assistance:

  Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.

• Account Monitoring:

  Track partner activity and account health, flagging potential issues for review.

• Renewal Tracking:

  Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.

• Rotation Readiness:

  Assist with preparation and tracking of partner readiness for upcoming student rotations.

• CRM Updates:

  Keep Monday.com up to date with client notes, communication logs, and milestones.

• Issue Triage:

  Document partner concerns and escalate to the Account Manager as needed.

Data & Reporting Support (40%)

• Performance Reports:

  Generate reports and summaries on partner usage and placement activity.

• Data Management & Analysis:

  Support data clean-up, track placement confirmations, and identify trends for Account Manager review.

• Dashboard Maintenance:

  Update and maintain dashboards for internal and partner use.

• Market/Network Support:

  Gather and organize information that contributes to broader network strategy.

Required Skills & Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Education, Operations, or related field (preferred)
• 12 years of professional experience in client services, partner support, or operations
• Familiarity with CRM or project management tools

Technical Skills

• Proficiency in Monday.com (or similar tools)
• Strong skills in data entry, reporting, and working with spreadsheets/dashboards

Core Competencies

• Communication:

  Clear and professional verbal and written communication skills

• Organization:

  Strong time management and attention to detail

• Collaboration:

  Ability to work closely with Account Managers and cross-functional teams

• Adaptability:

  Flexible and comfortable in a fast-paced, evolving environment

• Client Focus:

  Committed to supporting the success of academic and site partners