Asset Servicing Associate/Senior Associate

Join our dynamic Markets Asset Servicing team and play a pivotal role in processing claims activity related to income events across Equity and Fixed Income businesses. Collaborate with internal and external partners to drive seamless operations and deliver exceptional client service. Advance your career in a fast-paced environment focused on innovation and operational excellence.

Job Summary

Job Responsibilities

• Ensure timely completion of key risk steps within the process on a given pay date for income events across both Equity and Fixed Income products (e. g. , dividends, coupon payments, bond redemptions).
• Perform oversight and reconcile cash, securities, wash, suspense, and control account breaks for both asset classes.
• Manage system feed issues and investigate late or incorrect transactions for Equity and Fixed Income until resolution.
• Monitor and manage KPIs and KRIs proactively for Equity and Fixed Income servicing.
• Lead teams to achieve delivery milestones and mitigate process risks across both Equity and Fixed Income operations.
• Communicate effectively with senior management and escalate issues promptly, ensuring coverage of both product areas.
• Conduct periodic end-to-end process reviews and remediate identified gaps in Equity and Fixed Income servicing.
• Drive automation using process transformation tools to enhance efficiency in both Equity and Fixed Income operations.
• Provide leadership by setting clear goals and strategies for the function, covering both product lines.
• Partner with BAU domain leads to execute growth, platform migration, and people development for Equity and Fixed Income servicing.

Required Qualifications, Capabilities, and Skills

• Minimum 10 years of relevant experience in claims processing activities within asset servicing, with a focus on both Equity and Fixed Income products, income events, and corporate actions.
• Strong analytical and problem-solving skills to resolve complex operational issues across both asset classes.
• Excellent judgment and decision-making abilities in Equity and Fixed Income servicing scenarios.
• Solutions-oriented thinking in daily operations for both product types.
• Ability to independently identify, escalate, and analyze key issues for actionable recommendations in Equity and Fixed Income.
• Flexible collaboration with stakeholders and colleagues at all levels, including trading desks and external partners for both asset classes.
• Support teamwork and positive motivation within the function, fostering expertise in both Equity and Fixed Income servicing.

Preferred Qualifications, Capabilities, and Skills

• Experience leading process improvement initiatives to enhance operational efficiency in both Equity and Fixed Income servicing.
• Embrace automation and digital tools for process transformation across both product lines.
• Effective communication with diverse internal and external stakeholders in Equity and Fixed Income.
• Ability to manage multiple priorities in a fast-paced environment covering both asset classes.
• Experience developing and mentoring team members for professional growth in Equity and Fixed Income servicing.
• Partner across regions to support global business objectives for both product types.
• Demonstrate initiative and accountability in delivering business outcomes for Equity and Fixed Income.