ASI Professional

Orient Electric

1 - 5 years

1 - 5 Lacs

ahmedabad

Posted:1 week ago| Platform:

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Skills Required

home appliances accessories usage spare parts claims healthcare risk management distribution network automotive crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensuring that ASC s operate in consonance with the laid-down service guidelines / standards.
Service SLAs must be achieved - TAT%, CSAT%.
Ensuring availability of tools, spare parts, equipment s at the ASC s.
Analyze turnaround time of complaints on monthly basis.
Maintain the Job Sheet at ASC s.
Auditing warranty claims & to escalate any deviation and take appropriate action.
ASC bill timely submission to HO for fast payments.

Quality Reporting

ASI must ensure that calls are closed in CRM with complete details, All Job sheet must be obtained from ASC with complete furnished details.

Training

Training ASC and ASC Technicians on product and processes
Coordinating for training requirements of ASC s - Product, CRM & Soft Skills training.

Trade Visit

Trade/Dealer/Distributor Satisfaction
NDC Collection; take stock of dealer s defect at Counters.
Ensure steps of resolution/ repair or appropriate decision as per policy.

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