Area Technical Manager - Technical Valuation

As a Valuations and Technical Audit Manager at our organization, your primary responsibility will be to oversee valuations, technical audits, and the establishment of standard processes while monitoring the technical evaluations within your assigned location or branch. Your core responsibilities will include: - Ensuring that Non-Performing Assets (NPA's) are maintained at minimum trigger levels, and recommending appropriate legal actions for stress contracts - Managing portfolio movements and controlling losses for a specific product in the designated region, while keeping roll-forward rates to higher buckets within defined parameters - Analyzing and maintaining zero delinquency within required parameters, policies, and systems, handling delinquent customers, publishing Management Information System (MIS) reports, and reviewing daily collections, pending cases, and expected delinquencies - Facilitating effective interdepartmental communication with operations, credit, and sales teams by identifying negative areas and profiles, developing systems tailored to local requirements, and identifying suitable channel partners aligned with the TATA Capital philosophy - Ensuring customer satisfaction through prompt resolution of customer issues and complaints, as well as by visiting high-value/strategic customers - Facilitating competition mapping and market trend analysis by gathering market information to suggest necessary changes - Ensuring all in-house officers/agencies in the location adhere to defined Service Level Agreements (SLA), while minimizing costs associated with vendors - Managing productivity by establishing productivity parameters for Direct Marketing Associates (DMA), agencies, and collection executives, monitoring performance against set parameters, and conducting daily reviews of collection managers and monthly reviews of collection officers - Leading and supervising the collections team to implement a recovery agenda through appropriate training, motivation, and deployment strategies - Ensuring compliance with all Audit, National Housing Bank (NHB), Internal Rating Based (IRB) regulations, as well as company policies and procedures Qualifications: - Graduate, Masters/Post Graduate (Optional),