Area Service Manger- Genset Industry

Key Responsibilities Execute the service strategy through Area Managers. Collect the feedback from the Regional Manager and take up with Service Head for needful revision in the policies/ strategies from time to time. Communicate and sign off deliverable/ KRAs to Regional Managers, Area Managers and other related team members. Driving team for working on the CSF, monitoring the CSFs periodically and initiate corrective actions as and when required. Discuss, negotiate, signing off the SLAs with different customers viz- Telecom/ Retails/ Institutions. Monitoring the adherence of the SLAs periodically and initiate CAPA as and when required. Ensuring the AMC/ CMCs as per the targets, review the performance periodically with the team members/ OEAs/ Dealers. Initiate corrective and preventive measures to achieve the business targets. Follow up for the payment from the OEAs/ Dealers for the Services/ AMC/ Parts etc. and ensure timely receipt of the payments as per targets. Periodically conducting Customer Satisfaction Surveys and strive to exceed the CSI with different customers. Continuously collecting the feedback regarding the Product Performance from the Field and communicate the same to the senior officials. Ensuring the up-dation of the Internal Service Portal, Periodic Management of the Service Portal. Regular Status update over the Field Trials. Explore, support, trial for New Engine Application Process, Development of new engine applications in the assigned territory / region. Periodic assessment of the performance of the team, Identifying TNIs/ TNAs and sparing them for trainings being conducted by Internal/ External faculties. Resolving the issues of the team periodically, escalate the critical issues to the senior officials and ensure time resolution of critical issues to maintain high level of confidence and motivation among the team. Visiting to the major customer/ conduct customer meet periodically to resolve the long pending issues. Also ensure that all the regional managers/ area managers to do the same at Zonal/ Circle level. Candidate should have worked on CPCB-IV Genset.