Field Service Engineer - CT

Job title: Field Service Engineer

Work Location: Kolkata

Looking for Field Service Engineer with CT (Computed tomography) experience.

Job Responsibilities:
Provides first-line technical assistance and maintenance for customers, including basic troubleshooting, repair, and installation of products and services under direct supervision, ensuring adherence to company standards and regulatory guidelines. Supports in documenting service activities, including recording diagnostics, resolutions, and test procedures, ensuring accurate and transparent records are maintained for future reference and traceability. Works under direct supervision, following established processes and procedures, with guidance from senior engineers to navigate operational policies, ensuring compliance and consistent service delivery. Records customer interaction time, parts used, and service outcomes in real-time, contributing to the teams efficiency and the overall accountability of service operations. Assists in the preparation for onsite visits by gathering necessary tools and parts, learning to diagnose issues and formulate action plans to ensure effective resolution during the first visit. Participates in addressing customer concerns, escalations, and complaints under the guidance of more experienced engineers, contributing to the resolution process and gaining exposure to more complex service scenarios. Collaborates with the service team, providing support in resolving technical issues, and learning to identify cost-effective repair solutions that minimize downtime and enhance service quality. Performs routine and standard service tasks in the field, utilizing diagnostic tools and basic troubleshooting techniques, while learning to address more complex issues as experience is gained. Identifies and reports potential sales opportunities or value-added services during field service visits, contributing to the businesss growth and gaining insight into the sales process. Develops a foundational understanding of assigned products and services, actively seeking opportunities for learning and improvement to ensure effective and high-quality service delivery. Preferred Skills:
Regulatory Compliance Data Analysis Interpretation Root Cause Analysis (RCA) Troubleshooting Service Operations Technical Documentation Customer Service KPI Monitoring and Reporting Product Installation Product Repair Maintenance

Minimum required Education:
High School Diploma, Vocational Education/ Bachelors Degree in Engineering, Medical, Science related field or equivalent.