Area Service Manager (Assam region)

As a skilled and highly motivated Service Manager, you will oversee the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. Your responsibilities will include managing service technicians, optimizing service operations, and enhancing customer experience. - Team Leadership: Mentor and manage service technicians to ensure top-quality service. - Service Operations: Oversee scheduling, dispatch, inventory, and service quality. - Center Appointments: Appoint and manage new service centers. - Customer Satisfaction: Handle complaints and ensure high customer satisfaction. - Technical Support: Troubleshoot complex issues in LED TVs, ACs, and Washing Machines. - Process Improvement: Optimize service procedures for better efficiency. - Budget Management: Control costs and enhance profitability. - Vendor Relations: Manage supplier relationships for parts availability. - Quality Assurance: Ensure adherence to industry quality standards. Qualifications and Skills: - Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines. - Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. - Good working experience in CRM Software. - Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. The company offers a competitive salary ranging from 5LPA to 8LPA with incentives, a joining bonus of 10,000, performance-based incentives, laptop provided, family health insurance, accidental insurance, Provident Fund (PF), travel expenses covered, family tour package, birthday & marriage anniversary gift or cake, and many more benefits. The job type is full-time and permanent. Benefits include: - Commuter assistance - Flexible schedule - Health insurance - Leave encashment - Life insurance - Paid sick time - Provident Fund - Joining bonus - Performance bonus - Quarterly bonus - Shift allowance - Yearly bonus Apply only if you have prior working experience in LED TV, Air Conditioner, and Washing Machine servicing and possess strong technical knowledge of the mentioned appliances. The work location is in person.,