Area Service Manager (Assam region)

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience.

Key Responsibilities:

• Team Leadership: Mentor and manage service technicians to ensure top-quality service.
• Service Operations: Oversee scheduling, dispatch, inventory, and service quality.
• Center Appointments: Appoint and manage new service centers.
• Customer Satisfaction: Handle complaints and ensure high customer satisfaction.
• Technical Support: Troubleshoot complex issues in LED TVs, ACs, and Washing Machines.
• Process Improvement: Optimize service procedures for better efficiency.
• Budget Management: Control costs and enhance profitability.
• Vendor Relations: Manage supplier relationships for parts availability.
• Quality Assurance: Ensure adherence to industry quality standards.

Qualification and Skills:

• Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines.
• Bachelor’s degree in Electronics, Electrical Engineering, or a related field.
• 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service.
• Having good working experience in CRM Software.
• Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in computer applications and service management software.
• Outstanding communication and customer service skills.
• Budget management experience is a plus.

Salary and Benefits:

⬛ Salary: ₹5LPA to ₹8LPA + Incentives

⬛ ₹10,000 Joining Bonus!

⬛ Performance-Based Incentives

⬛ Laptop Provided

⬛ Family Health Insurance

⬛ Accidental Insurance

⬛ Provident Fund (PF)

⬛ Travel Expenses Covered

⬛ Family Tour Package

⬛ Birthday & Marriage Anniversary Gift or Cake

⬛ Many more Benefits

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Supplemental Pay:

• Commission pay
• Joining bonus
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Application Question(s):

• Have you got prior working experience in LED TV, Air Conditioner, and Washing Machine servicing?
• If yes, please brief on your prior working experience in LED TV, Air Conditioner, and Washing Machine servicing.
• Do you possess strong technical knowledge of LED TV, Air Conditioners, and Washing Machines?

Work Location: In person