Area Service Engineer

Cytiva

5 - 8 years

2 - 6 Lacs

kolkata

Posted:1 day ago| Platform:

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Skills Required

service delivery spare parts diagnostics customer support life sciences troubleshooting continuous improvement preventive maintenance solution architecting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will have the opportunity to:

1. Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
2. Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner 3. Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards

The essential requirements of the job include:

Must be an Engineering Graduate with B.E./B.Tech. Degree
Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
Should have advance Technical Competency in one of the Product lines in IVD products. Should have adequate skills to consultatively help support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.

It would be a plus if you also possess previous experience in:

Technical field services of IVD products (hardware SW) with advanced Technical Skills in one product line in IVD
Generating Service Revenue
Usage of Customer Relationship Management (CRM) SW based for Call Handling Closure in System

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