Area Manager - Tractor Finance

10 - 15 years

6 - 10 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Area Manager - Tractor Finance 
 Job Purpose 
Plan, organize, and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management. Develop forecasts for manpower and collections resolution planning.  Duties and Responsibilities 
  •  Collection Planning 
  • Develop monthly, six-monthly, and annual collection plans.
  • Analyze AOP targets and determine aspirational targets; distribute targets across calendar months to increase resolution as per location nuances.
  • Cascade AOP and aspirational targets across Zone Managers (ZMs) and Regional Collection Managers (RCM).
  • Review performance (POS resolution and POS flow) region and location-wise to identify underperforming areas and provide course correction inputs to improve collection efficiency.
  •  Forecasting Manpower 
  • Prepare manpower planning forecasts for collections based on business volumes and location requirements.
  • Engage with PLCS sales and risk teams to understand plans for new locations, sales contests, and business volumes.
  • Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts.
  •  Portfolio Management 
  • Analyze Account Receivables (AR) to understand FEMI bounce percentage and conduct trend analysis of average percentage movements to evaluate the portfolio.
  • Identify gaps and process lapses impacting higher FEMI percentages; highlight to Risk team for potential process improvements.
  • Review loss numbers to ensure adherence to budget targets and AOP; guide team for minimal variance in POS resolution and count level resolution.
  •  Cost Management 
  • Monitor collections cost such as per receipt costing and penalty collections; review higher payouts and impact on collections if deviations occur.
  • Review collections agency metrics to ensure alignment with company objectives.
  • Identify and introduce touch-free collections (tele-calling) to lower costs.
  • Negotiate and finalize tele-calling vendors; monitor penalty collection percentage and drive efforts to improve penalty penetration.
  • Identify and deepen digital channel penetration for online payments and charges for physical payment pickup.
  •  Vendor Management 
  • Engage with regional and pan-India telecalling vendors to develop relationships and ensure alignment with company expectations.
  • Review monthly allocation for vendors, day-wise resolution for early resolution, and referrals for non-contactable accounts to field teams.
  • Conduct discussions with vendor representatives on payouts and performance; visit collection agencies to discuss process lapses and improvements.
  •  Team Development 
  • Implement reward and recognition mechanisms to motivate and engage the team.
  • Participate in recruitment to identify the right talent for various team positions.
  • Establish individual performance expectations and regularly review performance.
  • Identify development opportunities for team members to enhance their functional knowledge.

  •  Required Qualifications and Experience 
  •  Educational Qualifications:  Post-graduation.
  •  Work Experience:  More than 10 years of experience. Strong experience and practical knowledge of collections (including tele-calling and field collection).
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