Area Manager - Fraud Control Unit

Role & responsibilities

• To ensure that effective Fraud Detection, Prevention, and recovery measures are in place to mitigate Risk at Area Level
• Develop and maintain risk/fraud control agencies in the region to facilitate law enforcement liaison and follow-up on the field activities.
• Leverage the agencys capabilities adequately and maximize their productivity through constant monitoring & training wherever required.
• Conduct proactive audits of sourcing partners, verification vendors & cause investigation into suspect fraud applications.
• Maintain appropriate control and minimize revenue leakages (external) with robust processes in place.
• Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors.
• Assist the Risk Management Group in research and analysis on risk/fraud trends within industries/clients/markets/ builders/ channel partners.
• Identify new systems and enhance the existing systems to effectively manage fraud risk and to achieve the objective.
• Having good knowledge by fraud analytic tools.
• Ensuring TAT and fraud loss are within control.
• Monitoring & maintaining TAT for entire location.
• Monitor and keep control over the budget for the location.
• Monthly Reporting based on Agency MIS.
• Ensuring accuracy of agency RCU bills
• Optimization of Sampling % for optimized Fraud Hit ratio & Fraud control, controlling Failed% & overall RCU Cost for the zone
• Conducting Fraud Investigation, Reporting & Initiating for Action thereon

Conducting Quarterly Agency Audits.

Preferred candidate profile

1. Graduate or Postgraduate with a minimum of 3 years of experience in FRM is a must.

2. Previous experience of handling a team in Banking /NBFC will be an added advantage.

3. Should possess strong Communication skills - verbal and written.

4. Proactive, Self-driven& eye for detail with good analytical abilities

5. Should have a solution oriented, cost-conscious approach.

6. Should make him/herself relevant to the current developments in the industry.