Process Executive

Aithent

1 - 3 years

1 - 5 Lacs

gurugram

Posted:23 hours ago| Platform:

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Skills Required

dispute us banking chargeback dispute resolution card operations dispute management credit card operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: -Process Executive (Dispute)

Process debit and card disputes from intake through investigation, decisioning, and final resolution.
Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs. unauthorized activity.
Prepare and send regulatory communications, including provisional credit notices and final resolution letters.
Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargeback actions.
Maintain accurate case records, updating documentation and Salesforce queues throughout the dispute lifecycle.
Provide operational support during high-volume periods to ensure timely and compliant dispute handling.

Preferred candidate profile:-

Excellent communication skills
(verbal & written) with strong active listening and customer service orientation.
Organizational and teamwork abilities
with attention to detail and adaptability to changing processes/workflows.
Strong time management and multitasking skills
, capable of prioritizing tasks efficiently while ensuring accuracy and risk control.

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