Area Manager

Role & responsibilities

• Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with the support team for recovery if any.
• Achieve productivity of Van/Bike as per budget.
• 100% Compliance of KPI.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring Customers are delighted at all times.
• Ensuring stock accuracy is maintained at all Hub assigned to him.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Ensuring Area Deliverable are met duly reported.
• Filling Gaps in employee headcount within turnaround time.
• Hub Performance reporting.
• Ensure Profitable operations.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub teams.
• Achieving Maximum Productivity of manpower.
• Managing environmental bodies and statutory compliances.
• Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent.
• Continuously improve in reducing Error rate in Operations Management.
• Maintain high quality hygiene and safety for Facility & People.
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
• Ensure availability of adequate and trained manpower as per plan.
• Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
• Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
• Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.
• Achieving capacity utilization as per budget.
• Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.