Area Debt Manager-Call Centre

Role Overview: As an Area Collection Manager, your primary responsibility will be to manage a team and coordinate operational recovery activities for an area credit portfolio in your assigned territory. This critical role involves minimizing front delinquencies, working closely with the legal team to provide sound legal advice on managing delinquencies, and ensuring end-to-end collection responsibility for the area allocated. Your role will directly impact the financial institution's budget planning and contribute to larger organizational objectives. Key Responsibilities: - Handle an area for collections of specific products - Ensure collection efficiency and cost optimization for the assigned area - Track and control delinquency of the area, Bucket-wise & DPD wise, focusing on non-starters - Review account allocations and collections targets by bucket to agencies/in-house team - Regularly follow up with default customers through a dedicated team - Ensure collection agencies and executives adhere to legal guidelines - Manage productivity by setting parameters for In-house/Agencies/collection executives and monitoring performance daily - Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise - Conduct detailed background and reference checks of agencies/DCTs and evaluate them constantly - Collaborate with the legal team for necessary legal action on specified cases - Build relationships with key clients for timely collections - Determine suitable tactics or strategies for timely collections Qualification Required: - Graduation in any discipline - Minimum of 5 years of relevant experience Additional Details: N/A,