Area Debt Manager-Call Centre

The Area Debt Manager- Call Centre is responsible for managing a team and coordinating operational recovery activities for an area credit portfolio in the assigned territory within the Collections department. The role involves administering corporate policies and procedures to minimize front delinquencies. Additionally, the Area Debt Manager works closely with the legal team to receive legal advice on managing delinquencies and has end-to-end collection responsibility for the area allocated, contributing to the bank's organizational objectives. This critical role directly impacts the financial institution's budget planning. Key Responsibilities include: - Handling collections for specific products in the assigned area - Ensuring collection efficiency and cost-effectiveness - Tracking and controlling delinquency area-wise, bucket-wise, and DPD wise while focusing on non-starters - Reviewing account allocations and collection targets - Following up with default customers through a dedicated team - Ensuring adherence to legal guidelines by collection agencies and executives - Monitoring productivity parameters for in-house teams, agencies, and collection executives - Ensuring adequate workforce availability and conducting background checks on appointed agencies and evaluators - Collaborating with the legal team for necessary legal actions - Building relationships with key clients for timely collections - Strategizing and implementing tactics for timely collections Educational Qualifications: - Graduation in any discipline - Post Graduation in MBA or PGDM Experience: - Minimum of 5-10 years of relevant experience in collections.,