Area Collection Manager

Job Description

Key Responsibilities Collection Management: Oversee Bucket (Bkt) Collection, write-off recovery, sale of assets, and recovery on Loss on Sale within the Commercial Vehicle portfolio. Team Leadership: Manage and mentor a team of Collection Managers, ensuring high performance and adherence to company standards. Manpower & Coverage: Ensure adequate staffing and optimal portfolio coverage, meeting CAPE (Collection Agent Productivity and Efficiency) norms. Technology Adoption: Drive 100% Mobile App usage within the team, ensuring quality feedback and collection trails are consistently updated. Revenue & Non-Starter Focus: Maintain specific focus on non-starter accounts and overall revenue collection. Cross-functional Coordination: Collaborate closely with the sales and credit underwriting teams to maintain portfolio quality. Delinquency Management: Identify asset deployment and conduct direct meetings with delinquent customers to facilitate recovery. Legal Action: Initiate appropriate legal actions for critical and high-value recovery cases. Repossession Compliance: Ensure all asset repossessions are conducted in strict compliance with standard operating procedures. Fraud Prevention: Devise and implement strategies to control and minimize fraud losses. Risk Mitigation: Identify probable risks through regular audits of existing revenue streams and implement corrective measures to mitigate them. Financial Compliance: Ensure timely and accurate deposition of all collected funds without delay. Preferred Candidate Profile Demonstrated ability to achieve high collection efficiency in a timely manner. Proven track record in effective cost management within collections operations. Strong understanding and capability in managing a healthy portfolio. Mandatory Skills & Qualifications Education: Graduate or Post Graduate in Marketing or any other relevant field. Experience: 8-10 years of mandatory experience in secured/unsecured product financing. Communication: Excellent communication and interpersonal skills with a pleasing personality. Self-Motivation: High level of self-drive and enthusiasm.