Architect - ServiceNow

Overview

Responsibilities

• Design and develop ServiceNow solutions including applications, integrations, workflows, business rules, UI policies, client scripts, and automated processes.
• Translate functional requirements into technical specifications and build solutions aligned with platform best practices.
  

• Provide technical expertise and guidance to junior developers, reviewing code for quality, standards adherence, and performance optimization.
• Recommend and implement ServiceNow configuration vs. customization approaches to meet business needs efficiently.
  

• Lead development activities for new module implementations, upgrades, and major enhancements.
• Build integrations between ServiceNow and external systems using IntegrationHub, REST/SOAP APIs, and MID Servers as needed.
  

• Develop and execute unit tests; support QA and UAT cycles by resolving defects in a timely manner.
• Participate in code promotions and deployments across environments ensuring minimal impact to operations.
  

• Prepare and maintain technical design documents, configuration guides, and support documentation.
• Share knowledge with team members and contribute to the ServiceNow development standards library.
  

• Identify and implement opportunities for platform optimization and automation.
• Provide advanced technical support for incidents, root cause analysis, and resolution for complex issues escalated by sustain teams.
  

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 8 years of ServiceNow development experience.
• ServiceNow Certified System Administrator is required.
• ServiceNow Certified Application Developer or module-specific certifications (e.g. ITSM, ITOM) are highly desirable.