Architect - Grafana & Elastic

Key Responsibilities:Qualifications

• Platform Ownership & Cost Optimization
• Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance.
• Implement cost control mechanisms to optimize resource utilization across Observability platforms.
• Establish platform guardrails, best practices, and governance models.
• BAU Support & Vendor/Partner Management
• Manage day-to-day operations, troubleshooting, and platform improvements.
• Engage and manage third-party vendors and partners to ensure SLA adherence and platform reliability.
• Work closely with procurement and finance teams to manage vendor contracts and renewals.
• Application Onboarding & Collaboration
• Partner with application owners and engineering teams to onboard applications onto the Observability platform.
• Define standardized onboarding frameworks and processes for application teams.
• Ensure seamless integration with existing observability solutions like AppDynamics, ServiceNow ITOM, and other monitoring tools.
• AI Ops & Advanced Features Implementation
• Deploy AI Ops capabilities within Grafana and Elastic to enhance proactive monitoring and anomaly detection.
• Implement automation and intelligent alerting to reduce MTTR and operational overhead.
• Stay updated with industry trends and recommend innovative AI-driven observability enhancements.
• Cross-Functional Collaboration
• Work closely with architects of AppDynamics, ServiceNow, and other Observability platforms to ensure an integrated monitoring strategy.
• Align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap.
• Lead knowledge-sharing sessions and create technical documentation for the team.
• People & Team Management
• Lead and managed a team responsible for Grafana and Elastic observability operations.
• Provide mentorship, coaching, and career development opportunities for team members.
• Define team goals, monitor performance, and drive continuous improvement in Observability practices.
• Foster a culture of collaboration, innovation, and accountability within the team.

Technical Expertise

• 12+ years of experience in IT Operations, Observability, or related fields.
• Strong expertise in Grafana and Elastic Stack (Elasticsearch, Logstash, Kibana).
• Experience in implementing AI Ops, machine learning, or automation within observability platforms.
• Proficiency in scripting and automation (Python, Ansible, Terraform) for Observability workloads.
• Hands-on experience with cloud-based Observability solutions, particularly in Azure environments.
• Familiarity with additional monitoring tools like AppDynamics, ServiceNow ITOM, SevOne, and ThousandEyes.

Leadership & Collaboration

• Experience in managing vendors, contracts, and external partnerships.
• Strong stakeholder management skills and ability to work cross-functionally.
• Excellent communication and presentation skills.
• Ability to lead and mentor junior engineers in Observability best practices