Arabic Language Executive

As an Outbound Soft Collection Agent, you will be responsible for conducting outbound calls in Arabic, English, and Hindi to remind customers about soft collections. Your role will involve maintaining a courteous and professional tone during customer interactions, recording call outcomes accurately, and escalating complex issues to the management support team when necessary. It is essential to follow pre-defined scripts and compliance guidelines, collaborate with the team, and attend scheduled briefings. Key Responsibilities: - Conduct outbound calls for soft collection reminders in Arabic, English, and Hindi. - Maintain a courteous and professional tone on all customer interactions. - Record and update call outcomes and customer feedback accurately. - Escalate any complex issues to the management support team as necessary. - Follow pre-defined scripts and compliance guidelines. - Collaborate with the team and attend regular briefings as scheduled. Qualifications Required: - Must be fluent in Arabic, English (B2 or above), and Hindi. - Prior experience in customer service, telecalling, or collections preferred. - Strong communication and negotiation skills. - Ability to multitask and maintain attention to detail. - Tech-savvy with the ability to use standard communication tools. - Must have access to a quiet working environment. (Note: No additional details of the company were provided in the job description),