Arabic Language Executive

As an Outbound Soft Collection Agent, you will be responsible for conducting outbound calls for soft collection reminders in Arabic, English, and Hindi. Your main focus will be to maintain a courteous and professional tone during all customer interactions. It is crucial to accurately record and update call outcomes and customer feedback. In case of any complex issues, you should escalate them to the management support team. It is important to adhere to pre-defined scripts and compliance guidelines while collaborating with the team and attending regular briefings as scheduled. Key Responsibilities: - Conduct outbound calls for soft collection reminders in Arabic, English, and Hindi. - Maintain a courteous and professional tone on all customer interactions. - Record and update call outcomes and customer feedback accurately. - Escalate any complex issues to the management support team as necessary. - Follow pre-defined scripts and compliance guidelines. - Collaborate with the team and attend regular briefings as scheduled. Qualifications Required: - Must be fluent in Arabic, English (B2 or above), and Hindi. - Prior experience in customer service, tele-calling, or collections preferred. - Strong communication and negotiation skills. - Ability to multitask and maintain attention to detail. - Tech-savvy; ability to use standard communication tools. - Must have access to a quiet working environment. As an Outbound Soft Collection Agent, you will be responsible for conducting outbound calls for soft collection reminders in Arabic, English, and Hindi. Your main focus will be to maintain a courteous and professional tone during all customer interactions. It is crucial to accurately record and update call outcomes and customer feedback. In case of any complex issues, you should escalate them to the management support team. It is important to adhere to pre-defined scripts and compliance guidelines while collaborating with the team and attending regular briefings as scheduled. Key Responsibilities: - Conduct outbound calls for soft collection reminders in Arabic, English, and Hindi. - Maintain a courteous and professional tone on all customer interactions. - Record and update call outcomes and customer feedback accurately. - Escalate any complex issues to the management support team as necessary. - Follow pre-defined scripts and compliance guidelines. - Collaborate with the team and attend regular briefings as scheduled. Qualifications Required: - Must be fluent in Arabic, English (B2 or above), and Hindi. - Prior experience in customer service, tele-calling, or collections preferred. - Strong communication and negotiation skills. - Ability to multitask and maintain attention to detail. - Tech-savvy; ability to use standard communication tools. - Must have access to a quiet working environment.