AR Process Trainer – US Healthcare RCM

Job Title -

AR P

rocess Trainer (US Healthcare RCM) – Gurugram

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Job Title: Process Trainer (US Healthcare RCM)

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Job Summary

Process Trainer

US Healthcare Revenue Cycle Management (RCM)

in-depth knowledge of end-to-end Accounts Receivable (AR) processes

denials management

Key Responsibilities

• Collaborate with subject matter experts (SMEs) to gather insights on US Healthcare processes, including medical billing, credentialing, and RCM
• Develop and deliver process training on RCM modules, including AR follow-up and denials management (e.g., no authorization, inclusive/bundled claims, duplicates, COB, etc.)
• Create, update, and maintain SOPs aligned with the latest industry standards and compliance guidelines
• Deliver On-the-Job Training (OJT) for new hires during the ramp-up period
• Design process knowledge assessments to evaluate employee proficiency and drive continuous improvement
• Utilize applications such as EPIC, Availity, and Waystar to develop accurate training content and SOPs
• Apply instructional design principles to create interactive, trainer-led learning materials
  

Requirements

Experience:

• Minimum 4 years of experience in AR follow-up (RCM) OR
• Minimum 1 year of experience as a Process Trainer in US Healthcare processes
• In-depth knowledge of end-to-end AR processes, including denials management (e.g., no authorization, inclusive/bundled claims, duplicates, COB, etc.)
  

Skills:

• Excellent verbal and written communication skills with a professional demeanor
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Familiarity with tools such as EPIC, Availity, or Waystar
• Expertise in instructional design and creating engaging, effective training content
  

Education:

• Bachelor’s degree in any field (required)
  

Knowledge:

• Strong understanding of US Healthcare regulations, insurance billing, compliance, and medical terminology
• Familiarity with managed care contracts and credentialing processes