AR Calling Team Lead

VasCloud Staffing Solutions.

Title: Team Leader (AR Calling)

Location: Coimbatore

Type: Full Time

Experience: 4 to 7 years

Shift: Night Shift

We are seeking experienced and dynamic professionals for Lead level positions (Team Leader / Group Coordinator) in our Healthcare RCM - AR Calling (Voice Process) team. The ideal candidate should have strong expertise in handling end-to-end Accounts Receivable (AR) processes, team management, client coordination, and driving performance to meet targets.

Key Responsibilities:

• Manage a team of AR Callers handling US healthcare insurance claims (voice process).
• Monitor and ensure timely follow-up on outstanding claims with insurance companies.
• Review and analyze denied claims and develop resolution strategies.
• Ensure daily, weekly & monthly targets are achieved by the team.
• Handle escalations and complex claim issues to ensure resolution.
• Provide training, mentoring, and performance feedback to team members.
• Conduct regular team meetings, quality audits, and provide actionable feedback.
• Collaborate with internal departments and clients to improve processes and performance.
• Maintain excellent communication with clients regarding performance, updates, and issue resolution.
• Generate and analyze reports for management review.
• Ensure compliance with client guidelines, HIPAA, and data security norms.

Required Skills & Qualifications:

• 4 to 7 years of experience in US Healthcare RCM (AR Calling - Voice Process).
• At least 1-2 years of experience in leading teams as a Team Leader / Group Coordinator or similar role.
• Strong knowledge of AR follow-up, denial management, insurance guidelines (Commercial, Medicare, Medicaid).
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage team performance under pressure and tight deadlines.
• Flexible to work in US shifts.

Apply only if your experience aligns with the requirement.