AR Caller

Job Title: AR Caller - Healthcare

Location: Bommnahalli, Bangalore.
Department: Revenue Cycle Management ( RCM )

Male Candidates only.

Job Summary:

The Accounts Receivable (AR) Caller is responsible for managing and following up on outstanding patient and insurance accounts, ensuring timely resolution of claims and payments. The role requires communication with patients, insurance companies, and healthcare providers to ensure the correct amount is paid for services rendered. The AR Caller will also work to resolve discrepancies in claims and ensure all payment collection efforts are documented accurately.

Key Responsibilities:

• Billing & Collections:
• Follow up with insurance companies, government agencies, and patients on outstanding balances.
• Review accounts for accuracy and ensure appropriate action is taken to resolve outstanding AR balances.
• Communicate with payers and patients regarding billing inquiries, payment statuses, and issues.
• Work closely with the billing department to ensure all claims are filed correctly.
• Denial Management:
• Identify and manage claim denials, ensuring appropriate appeal procedures are followed.
• Correct any billing issues identified in denied claims and resubmit them to the insurance carrier or payer.
• Insurance Verification & Coordination:
• Coordinate with insurance companies to verify coverage, adjust claims, and resolve payment issues.
• Confirm that patients' insurance information is accurate and up-to-date.
• Documentation & Reporting:
• Accurately document all actions taken to resolve outstanding AR issues, ensuring the information is properly recorded in the system.
• Prepare regular AR aging reports to track payment statuses and work with the team to manage accounts.
• Customer Service:
• Provide excellent customer service to patients, addressing questions, concerns, and any billing issues they may have.
• Work with patients on payment arrangements or financial assistance if needed.

Skills and Qualifications:

• Education: High school diploma or equivalent; an associate’s degree or higher in business, healthcare administration, or a related field is preferred.
• Experience:
• Minimum of 1-2 years of experience in accounts receivable or billing within the healthcare industry.
• Knowledge of healthcare insurance plans (commercial, Medicare, Medicaid, etc.) and familiarity with the Revenue Cycle Management process is highly preferred.
• Technical Skills:
• Proficiency in healthcare management software (e.g., Epic, Cerner, McKesson) and MS Office (Excel, Word).
• Communication Skills:
• Strong written and verbal communication skills.
• Ability to communicate effectively with patients, insurance providers, and healthcare staff.
• Detail-Oriented:
• Ability to review and process large volumes of claims and data with accuracy.
• Problem-Solving:
• Ability to troubleshoot complex issues and work independently to resolve billing discrepancies or claims denials.
• Customer Service Focus:
• Strong interpersonal skills and a commitment to providing high-quality customer service.

Work Environment:

• Office environment, with potential for hybrid or remote work (depending on company policy).
• The position may require working in shifts, depending on the organization's operating hours.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• Male candidates only..!

Experience:

• AR: 2 years (Required)

Language:

• English (Required)

Location:

• Bommanahalli, Bengaluru, Karnataka (Preferred)

Work Location: In person