AR Caller - Freshers

Our Mission

Prochant is on a mission to be the leading business process outsourcing firm in the healthcare industry in terms of quality, outcomes, and value. To that end, our dedicated team of industry experts is committed to helping DMEs and HMEs prosper in the new era of value-based care. We combine innovative software solutions and best practices to equip customers to compete more effectively in a constantly changing environment.

Job Description For AR Caller - Freshers

Title: Process Trainee – AR Caller

Desired Candidate Profile

1. Immediate Joiners with Excellent Communication in English.
2. Strong written and verbal communication skills.

2. UG Graduates between 2023 – 2025 Passed out are eligible to apply.

3. Ability to prioritize and manage work queue.

5. Ability to work independently as well as in a team environment.

1. Expert in listening and solving problems
2. Proficient in delivering high quality result.
3. Capable of Grasping new concepts quickly.
4. Flexible to work with any shift timings.

Job Description for AR Caller (Voice Process)

1. Calling Insurance Company on behalf of healthcare providers for claim status.
2. Should handle US Healthcare Providers Billing.
3. Follow-up with Insurance Company to check status of outstanding claims.
4. Receive payment information if the claims have been processed.
5. Analyze claims in case of rejections.
6. Ensure deliverable adhere to quality standards.

• Performance Standards: Meet or exceed productivity and quality standards to deliver superior client experience. Ensure the work performed does not result in any client dissatisfaction.
• Innovation: Share ideas and thoughts on how the process can be improved further to augment efficiency and effectiveness. Find ways to participate in the implementing those ideas.
• Knowledge: Take efforts to understand the entire RCM so that context of AR process is understood and performed effectively.

Key Competencies

• Exceptional typing and communication skills (verbal and written).
• Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities.
• Exceptional problem-solving skills to analyze issues and identify potential liabilities.
• Ability to maintain strong professional relationships with internal teams and management.
• Consistent demonstration of a professional, positive attitude.
• A strong, working understanding of computers, MS excel and an ability to self- troubleshoot simple issues.

Interview Process

• Level 1 -- HR Interview
• Level 2 --Online Assessment
• Level 3 – Technical Interview

Salary : CTC- 20400/- ; Take Home – 18000/

Location : 2nd Floor, Block Niagra, Embassy Tarus Techzone, Technopark Phase III Main Road, Kazhakuttom, Thiruvananthapuram, Thiruvananthapuram, Kerala 695581

Shift Timings: US Shift timing – 6:30pm to 3:30am Holidays : US Holidays

Working days : Monday to Friday(Saturday & Sunday fixed off)

Benefits

1. Salary & Appraisal - Best in Industry
2. Best training and support programs
3. Monthly Performance Incentives up to Rs. 17,000/-
4. Free dinner facility for all the employees on the night shifts.
5. Excellent learning platform with great opportunity to build career in Medical Billing
6. Leadership programs and immense scope for career growth and development.
7. Quarterly Rewards & Recognition Program
8. Upfront Leave Credit
9. Only 5 days working.
10. Two-way cab facility for female employees.
11. Employee benefits – ESI and PF
12. Certification program with compensation salary.