AR Caller

Position:

Department:

Location: Panchkula

Job Overview:

The AR Caller is responsible for making outbound calls to clients to collect overdue payments on their accounts, ensuring that outstanding balances are cleared in a timely manner. This role plays a critical part in maintaining the cash flow of the company and ensuring that accounts are up-to-date.

Key Responsibilities:

• Make daily outbound calls to customers with overdue accounts to secure payments.
• Follow up with clients via phone, email, or written communication to ensure timely payment.
• Document all communication with clients in the company’s database.
• Provide customers with account details and payment options.
• Resolve customer disputes or issues related to overdue payments.
• Maintain and update accurate records of customer interactions.
• Report any recurring payment issues or concerns to management.
• Meet daily, weekly, and monthly call quotas.
• Collaborate with the AR team to escalate unresolved payment issues.
• Assist with invoicing and other related AR tasks as needed.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Finance, Accounting, or a related field is a plus.
• Previous experience in collections or customer service is highly preferred.
• Strong communication skills, both verbal and written.
• Ability to handle difficult conversations with professionalism.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office (Excel, Word) and experience with AR software/systems.
• Strong negotiation and problem-solving skills.