Applications Support Sr Analyst - C12 - CHENNAI

The Apps Support Sr Analyst is a seasoned professional who applies in-depth disciplinary knowledge to contribute to the development of new techniques and improvement of processes and work-flow. Integrating subject matter and industry expertise, you are required to have a deep understanding of the integration within the sub-function, coordination to contribute to the objectives of the function, and the overall business. Evaluating moderately complex and variable issues with substantial potential impact, you must possess good analytical skills to filter, prioritize, and validate potentially complex material from multiple sources. Strong communication and diplomacy skills are essential as you will regularly assume informal/formal leadership roles within teams and be involved in coaching and training new recruits. Your impact will be significant in terms of project size, geography, etc., by influencing decisions and providing advice, counsel, and facilitating services to others in your area of specialization. The work and performance of all teams in the area will be directly affected by your performance. Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Maintain application systems running in the daily operations of the firm. - Manage, maintain, and support applications and their operating environments for stability, quality, and functionality against service level expectations. - Perform start of day checks, continuous monitoring, and regional handover. - Conduct same-day risk reconciliations and develop technical support documentation. - Identify ways to maximize the potential of applications used. - Assess risk and impact of production issues, escalating to business and technology management in a timely manner. - Ensure storage and archiving procedures are in place and functioning correctly. - Formulate and define scope and objectives for complex application enhancements and problem resolution. - Participate in application releases, from development to deployment into production. - Engage in post-implementation analysis to ensure successful system design and functionality. - Act as a liaison between users/traders, internal technology groups, and vendors. - Provide evaluative judgment based on analysis of factual information in complicated situations. - Act as an advisor or coach to new or lower-level analysts. - Perform other duties and functions as assigned. Qualifications: - 5-8 years of experience in an Application Support role. - Experience with installing, configuring, or supporting business applications. - Proficiency in some programming languages with a willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes. - Effective written and verbal communication skills, including the ability to explain technical issues in simple terms. - Demonstrated analytical skills and issue tracking/reporting using tools. - Knowledge/experience of problem management tools. - Good all-round technical skills and the ability to share information effectively with support team members and other technology teams. - Ability to plan and organize workload with clear and concise communication skills. - Ability to communicate appropriately to relevant stakeholders. Education: - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,