13 Verbal Communications Jobs

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our culture prioritizes a flexible work environment that empowers individual growth, well-being, and belonging. We are a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact. In the role of a Network Engineer, you will be responsible for delivering Network Transformation and Modernization by analyzing customers" networks, identifying network solutions including Ciena and third-party products, and planning integration/conversion requirements to meet customer needs. You will support the Sales Account team, PLM, and Eng Acct Owner on proposal activities to identify revenue opportunities. Additionally, you will create complex engineering procedures to migrate, reconfigure, and modernize entire customer networks, driving changes remotely during off-hours and weekends. Your specific responsibilities will include implementing complex upgrades of Ciena Equipment on customers" in-service networks without impacting end-user services, developing and presenting network modernization solutions, conducting network audits and architecture design, and owning the creation of Engineering Method of Procedures (EMOP) for modernization projects. You will also work closely with Internal Product Development Teams to enhance field deployment processes and provide recommendations for improvements. To be successful in this role, you must have a B.Sc. in Electrical Engineering, Optical Engineering, Computer Science, or a related field, along with 5-8 years of experience in live network migration and telecommunication consulting. Experience with Verizon Business Tools is a plus. Additionally, you should have the ability to work in a collaborative environment, accept unusual work hours, handle stressful situations, and possess excellent problem-solving skills down to the design level. Ciena is dedicated to creating an inclusive environment where employees feel respected, valued, and heard. We are an Equal Opportunity Employer and value the diversity of our workforce. If you require any accommodation measures during the application process, please inform Ciena when contacted for a job opportunity.,

The Apps Support Sr Analyst is a seasoned professional role that requires in-depth disciplinary knowledge and expertise to contribute to the development of new techniques and processes within the area or function. You will integrate subject matter and industry expertise to understand how different areas collectively work together within the sub-function and contribute to the overall objectives of the business. As an experienced individual, you will evaluate moderately complex issues with substantial potential impact, involving weighing various alternatives and balancing conflicting situations using multiple sources of information. Strong analytical skills are essential to filter, prioritize, and validate dynamic material from various sources. Effective communication and diplomacy skills are also necessary as you will play a key role in leading teams, coaching and training new recruits, and influencing decisions through advice, counsel, and services within your area of specialization. Your performance will have a significant impact on project size, geography, and the overall success of the teams in the area. Responsibilities: - Provide technical and business support for users of Citi Applications - Resolve application issues promptly to drive stability, efficiency, and effectiveness improvements - Manage and maintain application systems running in the daily operations of the firm - Monitor application environments, focusing on stability, quality, and functionality against service level expectations - Conduct start of day checks, continuous monitoring, and regional handover - Perform risk reconciliations on the same day - Develop and maintain technical support documentation - Identify opportunities to maximize the potential of applications - Assess risk and impact of production issues and escalate to business and technology management - Ensure storage and archiving procedures are in place and functioning correctly - Define scope and objectives for complex application enhancements and problem resolution - Collaborate with development and production support areas to prioritize bug fixes and support tooling requirements - Participate in application releases, from development to deployment into production - Engage in post-implementation analysis to ensure successful system design and functionality - Consider implications of technology application to the current environment, identifying risks, vulnerabilities, and security issues - Define operating standards and processes, ensuring essential procedures are followed - Act as a liaison between users/traders, internal technology groups, and vendors - Raise problems to appropriate technology and business teams while adhering to Service Level Agreements - Provide guidance to new or lower level analysts - Evaluate complex situations and make informed decisions - Act as a subject matter expert to senior stakeholders and team members - Ensure compliance with laws, rules, regulations, and company policies - Own and actively participate in Support Project items related to Stability, Efficiency, and Effectiveness initiatives - Perform other assigned duties and functions with a limited level of direct supervision Qualifications: - 5-8 years of experience in an Application Support role - Experience with installing, configuring, or supporting business applications - Familiarity with programming languages and willingness/ability to learn - Strong analytical skills and issue tracking capabilities - Knowledge/experience of problem management tools - Effective communication skills to convey technical issues to non-IT staff - Ability to plan, organize workload, and adjust to changes quickly - Bachelor's/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

As an Associate in Document Review team at Morae Global, located in Bangalore, India, you will play a crucial role in delivering top-quality solutions for our clients. We are looking for individuals who are passionate about legal matters and have the drive to excel in the field of Document Review E-Discovery. Key Responsibilities: - Collaborate with a diverse group of professionals to work on litigation and investigation matters. - Utilize your legal aptitude to analyze and review documents with precision and attention to detail. - Learn and adapt to new technologies and processes related to Document Review E-Discovery. - Independently manage multiple tasks, prioritize deadlines, and thrive in a fast-paced environment. - Demonstrate proficiency in Microsoft Word, MS Excel, and Power Point for effective communication and analysis. - Apply your knowledge gained from internships with lawyers, law firms, and corporate legal departments to enhance the document review process. - Contribute to the e-Discovery process by leveraging your understanding and expertise in the field. Qualifications: - LLB/LLM degree holder with a strong foundation in legal concepts. - Excellent written and verbal communication skills. - Self-motivated individual with the ability to work autonomously. - Strong organizational skills and the capacity to handle multiple responsibilities effectively. - Prior experience in legal internships and a good understanding of the e-Discovery process. About Morae Global: Morae Global is a rapidly growing organization that offers a comprehensive suite of solutions to corporate law departments and law firms. Our team comprises seasoned professionals dedicated to fostering long-term relationships with both employees and clients. We value collaboration, knowledge sharing, and diversity, creating an environment where innovative solutions are crafted and executed with precision. To learn more about Morae Global, visit our website at moraeglobal.com. For information on our privacy policy, please refer to https://www.moraeglobal.com/privacy-policy.,

The Apps Support Sr Analyst is a seasoned professional who applies in-depth disciplinary knowledge to contribute to the development of new techniques and improvement of processes and work-flow. Integrating subject matter and industry expertise, you are required to have a deep understanding of the integration within the sub-function, coordination to contribute to the objectives of the function, and the overall business. Evaluating moderately complex and variable issues with substantial potential impact, you must possess good analytical skills to filter, prioritize, and validate potentially complex material from multiple sources. Strong communication and diplomacy skills are essential as you will regularly assume informal/formal leadership roles within teams and be involved in coaching and training new recruits. Your impact will be significant in terms of project size, geography, etc., by influencing decisions and providing advice, counsel, and facilitating services to others in your area of specialization. The work and performance of all teams in the area will be directly affected by your performance. Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Maintain application systems running in the daily operations of the firm. - Manage, maintain, and support applications and their operating environments for stability, quality, and functionality against service level expectations. - Perform start of day checks, continuous monitoring, and regional handover. - Conduct same-day risk reconciliations and develop technical support documentation. - Identify ways to maximize the potential of applications used. - Assess risk and impact of production issues, escalating to business and technology management in a timely manner. - Ensure storage and archiving procedures are in place and functioning correctly. - Formulate and define scope and objectives for complex application enhancements and problem resolution. - Participate in application releases, from development to deployment into production. - Engage in post-implementation analysis to ensure successful system design and functionality. - Act as a liaison between users/traders, internal technology groups, and vendors. - Provide evaluative judgment based on analysis of factual information in complicated situations. - Act as an advisor or coach to new or lower-level analysts. - Perform other duties and functions as assigned. Qualifications: - 5-8 years of experience in an Application Support role. - Experience with installing, configuring, or supporting business applications. - Proficiency in some programming languages with a willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes. - Effective written and verbal communication skills, including the ability to explain technical issues in simple terms. - Demonstrated analytical skills and issue tracking/reporting using tools. - Knowledge/experience of problem management tools. - Good all-round technical skills and the ability to share information effectively with support team members and other technology teams. - Ability to plan and organize workload with clear and concise communication skills. - Ability to communicate appropriately to relevant stakeholders. Education: - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

The Apps Support Sr Analyst is a seasoned professional role. You apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. You integrate subject matter and industry expertise within a defined area. This role requires an in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. You evaluate moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Good analytical skills are necessary in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. You regularly assume an informal/formal leadership role within teams and are involved in coaching and training of new recruits. You have a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in the area of specialization. The work and performance of all teams in the area are directly affected by your performance. Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Maintain application systems in daily operations of the firm post-development stage. - Manage, maintain, and support applications and their operating environments to ensure stability, quality, and functionality against service level expectations. - Perform start of day checks, continuous monitoring, and regional handover. - Conduct same day risk reconciliations and develop technical support documentation. - Identify ways to maximize the potential of applications used. - Assess risk and impact of production issues and escalate to business and technology management in a timely manner. - Ensure storage and archiving procedures are in place and functioning correctly. - Formulate and define scope and objectives for complex application enhancements and problem resolution. - Review and develop application contingency planning to ensure availability to users. - Engage with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. - Participate in application releases and post-implementation analysis to ensure successful system design and functionality. - Consider implications of technology application to the current environment, identify risks, vulnerabilities, and security issues, and communicate impact. - Ensure essential procedures are followed, define operating standards and processes, act as a liaison between users/traders and internal technology groups and vendors. - Raise problems to appropriate technology and business teams while adhering to Service Level Agreements. - Act as an advisor or coach to new or lower-level analysts, provide evaluative judgment based on analysis of factual information in complicated and unique situations. - Directly impact the business by ensuring quality of work provided by self and others, exhibit sound communication and diplomacy skills to exchange complex information. - Be actively involved in and take ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives. - Perform other duties and functions as assigned with the ability to operate with a limited level of direct supervision. - Exercise independence of judgment and autonomy, act as Subject Matter Expert to senior stakeholders and/or other team members. - Appropriately assess risk when making business decisions, safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations. Qualifications: - 5-8 years of experience in an Application Support role. - Experience in installing, configuring, or supporting business applications. - Familiarity with programming languages and willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization. - Effective written and verbal communication skills, including the ability to explain technical issues in simple terms. - Demonstrated analytical skills, issue tracking, and reporting using tools. - Knowledge/experience of Problem Management Tools, good all-round technical skills, ability to share information effectively with support team members and technology teams, plan and organize workload, demonstrate clear and concise communication skills. Education: - Bachelor's/University degree or equivalent experience If you are a person with a disability and need reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

You have an outstanding opportunity to work as a Solutions Engineer with a focus on healthcare, real estate, and education sectors in Bangalore, India. Your primary responsibility will be to collaborate with customers in developing innovative customer engagement strategies using Salesforce applications and platform. You should have a proven track record of working with enterprise software and services organizations to drive business outcomes through technology solutions, including experience in engaging with C-level executives. Your specific responsibilities will include providing thought leadership on how large enterprises can achieve customer success through digital transformation. You should be skilled in identifying challenges and conducting targeted discovery sessions to address business issues. As an innovator, you will be expected to develop new solutions through creative thinking and engage with business users to create solution presentations, demonstrations, and prototypes. Additionally, you will be responsible for building roadmaps that outline the implementation of solutions to transition from the current state to the future state. Your ability to effectively communicate the business value to stakeholders at all levels is crucial, along with delivering functional and technical responses to RFPs/RFIs. You should possess a degree or equivalent relevant experience and have at least 7 years of experience in the IT industry, particularly in pre-sales or implementation of customer engagement solutions. Strong focus and experience in pre-sales or implementation activities are required, along with expertise in demonstrating customer engagement solutions, understanding customer journeys, and constructing business cases. You should also have experience in solution selling to commercial customers and be proficient in articulating the benefits of Cloud Computing, SFA, Service & Support, Marketing, and Mobile solutions. Excellent verbal and written communication skills, presentation abilities, and a self-motivated, flexible, and proactive attitude are essential for success in this role.,

Interest in stock market; basic options trading knowledge as a Trainer Conduct online/offline sessions and resolve student queries via WhatsApp, email, or in person. Guide students about stock market-related doubts and Understand training services

The Global Safety Therapeutic Areas at Amgen serve as the safety experts for all Amgen products globally. They are responsible for defining the safety strategy and major safety deliverables for each Amgen product. As a leader in the therapeutic area safety teams, you will oversee staff management and resource allocations in Global Patient Safety. Your role will involve supporting GPS in establishing a highly effective global safety organization that complies with worldwide regulations. As a Global PV Sr. Scientist, you will collaborate with the Therapeutic Safety Teams on safety assessment activities related to medical and scientific operations. Additionally, you will provide scientific and compliance expertise to GPS as required. Your responsibilities as a Global PV Sr. Scientist include directing the planning, preparation, writing, and review of portions of aggregate reports. You will also coordinate liaison activities with affiliates and other internal partners at Amgen regarding products. Furthermore, you will provide oversight to staff on safety in clinical trials, review study protocols, statistical analysis plans, clinical study-related documents, adverse events, and safety data from clinical studies. You will be involved in signal detection, evaluation, and management, performing data analysis for safety signals, documenting work in the safety information management system, authoring Safety Assessment Reports, and collaborating with the GSO on safety documents and regulatory responses. Additionally, you will support risk management activities, prepare responses to regulatory inquiries, and contribute to new drug applications and other regulatory filings. In terms of inspection readiness, you will undertake activities delegated by the QPPV as outlined in the PV System Master File and maintain a state of inspection readiness. You will also serve as a representative and point of contact for Health Authority Inspections and Internal Process Audits within your role and responsibility. Your knowledge and skills should encompass a range of areas including pharmacovigilance regulations, drug development, safety data capture, safety database structure, MedDRA, safety data analysis, risk management, and product knowledge. You should also possess intermediate skills in various pharmacovigilance processes, document writing, risk management plans, statistical methods, biomedical literature review, organization, collaboration, critical assessment, scientific writing, and communication. A strong background in pharmacovigilance, expertise in defined subject areas, problem-solving abilities, autonomy in executing strategies, and a contribution to business results through quality and leadership are essential. Your education should include a Doctorate/Masters degree/Bachelors degree with 12 to 17 years of directly related experience, preferably in Life Sciences with managerial experience and clinical/medical research expertise in a biotech/pharmaceutical/CRO setting.,

The role of Embedded Software Engineer - II in the Research & Development team involves validation and coordinating QA activities for WiFi testing. You will be responsible for developing, reviewing, and modifying test plans based on new feature requirements. Additionally, you will write and develop testing procedures, debug failures, and collaborate with the development team to reach logical conclusions on the issues. Your responsibilities will include analyzing test results, preparing reports, and documenting corrective actions for identified issues. You will work closely with different teams such as development and SAE to analyze and debug field issues. It is essential to have a thorough understanding of design documents and specifications for new feature development. Proficiency in scripting is required to automate new features. You will also be involved in customer use case execution and data collection for customer evaluation during the design win process. Key Requirements: - BE/B.Tech/ME/M.Tech in Wireless Communication, Electronics & Communication, or Computer Science with 3-5 years of experience. - Good knowledge of Wi-Fi protocols and standards such as 802.11a/b/g/n/ac/ax/e/w. - Working knowledge of WLAN security including WPA2/WPA3 and enterprise security with different EAP types. - Familiarity with analysis tools like Omnipeek, Wireshark, traffic tools like iperf and chariot, as well as utilities like supplicant, hostapd, and RADIUS Servers. - Strong debugging skills and hands-on experience with tools like TCPdump and logcat. - Experience with operating systems like Linux, RTOS, Windows, and Android. - Proficiency in test plan writing, execution, and identification of functional/performance-related bugs. - Experience in test bed creation/management and baseline test setup. - Understanding of Analog & Digital modulation and networking concepts. - Knowledge of scripting languages such as Python, TCL, and Perl. - Excellent written and verbal communication skills with experience in documentation for corrective actions and issue analysis. - Additional asset: Knowledge of Regulatory & Wi-Fi Alliance certification. If you meet these requirements and are looking to contribute to a dynamic R&D team focused on WiFi testing and development, we encourage you to apply for the Embedded Software Engineer - II position.,

You should have a minimum of 3 years of experience in WLAN QA for the position based in Pune. Your role will involve having a strong understanding of Wi-Fi protocols such as 802.11a/b/g/n/ac/ax/e/w and WLAN security including WPA2/WPA3 and enterprise security with various EAP types. Proficiency in analysis tools like Omnipeek, Wireshark, traffic tools like iperf and chariot, as well as utilities like supplicant, hostapd, and RADIUS Servers is required. You should possess excellent debugging skills and be familiar with tools like TCPdump and logcat. Hands-on experience with different operating systems such as Linux, RTOS, Windows, and Android is essential. Experience in writing test plans, executing tests, and identifying functional/performance-related bugs is needed. Furthermore, you should have expertise in test bed creation and management, baseline test setup, and a good grasp of analog & digital modulation and networking concepts. Knowledge of scripting languages like python, TCL, and perl is preferred. Strong written and verbal communication skills are necessary as you will be responsible for documenting corrective actions and analyzing issues. Any knowledge of Regulatory & Wi-Fi Alliance certification will be considered an additional asset for this role.,

As a Quality & Policy Expert (QPE) specializing in Data Annotation Total Quality Management, you will play a crucial role in ensuring the quality of internal audits at every stage - from planning to implementation, feedback, and re-audits. Your primary responsibilities will include completing audits within specified timeframes, providing timely and actionable feedback to content reviewers/agents to drive performance improvement, and identifying areas in content policies/operational guidelines that require training. Collaboration will be a key aspect of your role, as you will work closely with the Operations team and Quality Manager to enhance the performance of personnel who do not meet effectiveness metrics. Additionally, you will be responsible for supporting and coaching content reviewers/agents while ensuring adherence to client policies and operational efficiency. As a member of the Total Quality Management team, you will serve as the main liaison between the training team, policy team, and operations. Reporting to and supporting the Quality Manager, you will assist in implementing quality assurance measures, developing effective quality measurement methodologies, and ensuring that content reviewers meet key performance indicators and service level agreements set by the client. Your educational background should include a minimum of a bachelor's degree, with certification in quality assurance methodology implementation, training, coaching, and mentoring considered a plus. Strong written and verbal communication skills, along with at least 2 years of experience in a quality control environment, are essential for this role. You should also possess exceptional attention to detail, experience in root-cause analysis, and familiarity with social media and community standards. Experience with tools such as Tableau/Power BI or similar platforms will be advantageous, and knowledge of Training and Quality Process Improvement techniques is desirable. Demonstrated abilities in people management, employee engagement, training, and development will also be beneficial in contributing to the success of the team. As part of the global team responsible for shaping a high-quality ML/AI knowledge model, you will have the opportunity to work on developing user-centric technology experiences. Your role will involve mentoring new QPEs, documenting processes, identifying inefficiencies, and reporting trends and issues related to client policies. By leveraging your market-specific knowledge and insights, you will be instrumental in proposing scalable solutions to enhance user support. Working in tandem with the Total Quality Management team, you will contribute to planning and designing improvement initiatives that drive operational excellence and uphold the quality standards expected by the client.,

As an integral part of Delta Air Lines" Delta Technology Hub, you will play a crucial role in operational leadership and supervision within the Technical Instructions department. Your primary responsibility will involve overseeing the development, authoring, and management of aircraft technical instructions, which are essential for the maintenance and repair of Delta's fleet of aircraft. You will lead a team that is dedicated to ensuring compliance with FAA Regulations, Engineering documentation, and other relevant data in accordance with Technical Operation Policies & Procedures (TOPP) and departmental Standard Operating Procedures (SOP). Your role will require effective communication and collaboration with various departments such as Maintenance Programs, Line Maintenance, Base Maintenance, Quality Assurance, Engineering, and Supplier Operations. You will be responsible for assigning tasks, problem-solving, decision-making, and providing customer support to ensure the successful execution of initiatives related to technical instructions. Additionally, you must prioritize safety by integrating safety-conscious behaviors into all operational processes and procedures developed by the team. To excel in this role, you should possess an Aircraft Maintenance Engineering license or relevant degree, along with a minimum of five years of experience in authoring and managing Technical Instructions. A strong technical knowledge of aircraft and engines, as well as familiarity with aircraft manuals such as Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), and Engine Maintenance Manual (EMM), will be essential. Experience in structured authoring (e.g., SGML, S1000D, XML) and commercial aviation documentation specifications (e.g., ATA 100, iSpec2200, S1000D) is required. Leadership experience, excellent written and verbal communication skills, strong organizational abilities, and the capacity to handle multiple projects simultaneously with minimal supervision are key attributes for success in this role. Embracing diversity and appreciating varied perspectives and styles will be fundamental in fostering a collaborative and inclusive work environment. Preferred qualifications that will give you a competitive edge include experience with MS Office, Epic Editor, Serna, MS Office products, and Adobe Professional. Additionally, being an innovative thinker with a positive outlook, a proactive approach to software enhancements, and a commitment to continuous process improvements will further enhance your suitability for this position.,

Responsibility 1. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers. 2. Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors. 3. Support firm software- Support Desktop Management with post-mass deployment issues of standard software.Provide IT support for local software within their region. May coordinate support with a Product Champion.Upgrade local server software as necessary. 4. Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as suchIT focus group so Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance.Tasks related to potential office remodels or relocations. 5. Maintain network file and print server. Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor. 6. Provide phone support in centralized VoIP locations. 7. Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media as requested. 8. Other duties as assigned. EDUCATION High school diploma or GEDTECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited to Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications. Demonstrates a working knowledge of the technology tools required within assigned responsibilities. Effective organization and time management skills. Ability to manage multiple tasks. Strong attention to detail. Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service MANAGEMENT- N/A PREFERRED REQUIREMENTS- bachelors degree