2 Organizing Workload Jobs

The Apps Support Sr Analyst is a seasoned professional who applies in-depth disciplinary knowledge to contribute to the development of new techniques and improvement of processes and work-flow. Integrating subject matter and industry expertise, you are required to have a deep understanding of the integration within the sub-function, coordination to contribute to the objectives of the function, and the overall business. Evaluating moderately complex and variable issues with substantial potential impact, you must possess good analytical skills to filter, prioritize, and validate potentially complex material from multiple sources. Strong communication and diplomacy skills are essential as you will regularly assume informal/formal leadership roles within teams and be involved in coaching and training new recruits. Your impact will be significant in terms of project size, geography, etc., by influencing decisions and providing advice, counsel, and facilitating services to others in your area of specialization. The work and performance of all teams in the area will be directly affected by your performance. Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Maintain application systems running in the daily operations of the firm. - Manage, maintain, and support applications and their operating environments for stability, quality, and functionality against service level expectations. - Perform start of day checks, continuous monitoring, and regional handover. - Conduct same-day risk reconciliations and develop technical support documentation. - Identify ways to maximize the potential of applications used. - Assess risk and impact of production issues, escalating to business and technology management in a timely manner. - Ensure storage and archiving procedures are in place and functioning correctly. - Formulate and define scope and objectives for complex application enhancements and problem resolution. - Participate in application releases, from development to deployment into production. - Engage in post-implementation analysis to ensure successful system design and functionality. - Act as a liaison between users/traders, internal technology groups, and vendors. - Provide evaluative judgment based on analysis of factual information in complicated situations. - Act as an advisor or coach to new or lower-level analysts. - Perform other duties and functions as assigned. Qualifications: - 5-8 years of experience in an Application Support role. - Experience with installing, configuring, or supporting business applications. - Proficiency in some programming languages with a willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes. - Effective written and verbal communication skills, including the ability to explain technical issues in simple terms. - Demonstrated analytical skills and issue tracking/reporting using tools. - Knowledge/experience of problem management tools. - Good all-round technical skills and the ability to share information effectively with support team members and other technology teams. - Ability to plan and organize workload with clear and concise communication skills. - Ability to communicate appropriately to relevant stakeholders. Education: - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

The Apps Support Sr Analyst is a seasoned professional role. You apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. You integrate subject matter and industry expertise within a defined area. This role requires an in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. You evaluate moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Good analytical skills are necessary in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. You regularly assume an informal/formal leadership role within teams and are involved in coaching and training of new recruits. You have a significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in the area of specialization. The work and performance of all teams in the area are directly affected by your performance. Responsibilities: - Provide technical and business support for users of Citi Applications, ensuring quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements. - Maintain application systems in daily operations of the firm post-development stage. - Manage, maintain, and support applications and their operating environments to ensure stability, quality, and functionality against service level expectations. - Perform start of day checks, continuous monitoring, and regional handover. - Conduct same day risk reconciliations and develop technical support documentation. - Identify ways to maximize the potential of applications used. - Assess risk and impact of production issues and escalate to business and technology management in a timely manner. - Ensure storage and archiving procedures are in place and functioning correctly. - Formulate and define scope and objectives for complex application enhancements and problem resolution. - Review and develop application contingency planning to ensure availability to users. - Engage with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. - Participate in application releases and post-implementation analysis to ensure successful system design and functionality. - Consider implications of technology application to the current environment, identify risks, vulnerabilities, and security issues, and communicate impact. - Ensure essential procedures are followed, define operating standards and processes, act as a liaison between users/traders and internal technology groups and vendors. - Raise problems to appropriate technology and business teams while adhering to Service Level Agreements. - Act as an advisor or coach to new or lower-level analysts, provide evaluative judgment based on analysis of factual information in complicated and unique situations. - Directly impact the business by ensuring quality of work provided by self and others, exhibit sound communication and diplomacy skills to exchange complex information. - Be actively involved in and take ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives. - Perform other duties and functions as assigned with the ability to operate with a limited level of direct supervision. - Exercise independence of judgment and autonomy, act as Subject Matter Expert to senior stakeholders and/or other team members. - Appropriately assess risk when making business decisions, safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations. Qualifications: - 5-8 years of experience in an Application Support role. - Experience in installing, configuring, or supporting business applications. - Familiarity with programming languages and willingness/ability to learn. - Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization. - Effective written and verbal communication skills, including the ability to explain technical issues in simple terms. - Demonstrated analytical skills, issue tracking, and reporting using tools. - Knowledge/experience of Problem Management Tools, good all-round technical skills, ability to share information effectively with support team members and technology teams, plan and organize workload, demonstrate clear and concise communication skills. Education: - Bachelor's/University degree or equivalent experience If you are a person with a disability and need reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,