Application Tech Support Practitioner

  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :ServiceNow App Engine

Good to have skills :ServiceNow IT Service ManagementMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues they encounter, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will also require you to interpret complex client issues and design effective resolutions based on your extensive product knowledge, contributing to the overall success of our operations.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for team members to enhance their understanding of the application.- Develop and maintain comprehensive documentation for client interactions and resolutions. Professional & Technical Skills:

- Must To Have
Skills:

Proficiency in ServiceNow App Engine.- Good To Have
Skills:

Experience with ServiceNow IT Service Management.- Strong understanding of application support processes and methodologies.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent communication and interpersonal skills to interact with clients effectively.
Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 
15 years full time education