Application Tech Support Practitioner

Job Description

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Business Requirements Analysis Good to have skills :Service Analytics Minimum 3 year(s) of experience is required Educational Qualification :15 years full time education Key responsibilitiesaConducting research and analysing data to develop models - and suggest methods for ISA Automation team to improve their practices and processes.bSolve existing business problems and/or better achieve project goals.cOversee the implementation of new technology and systemsTechnical ExperianceaAt least 4 years of relevant experiencebActive contributor to a cross-functional team, collaborating with Reporting Analytics in other regions to drive improvement in the overall analytical supportcStrong reporting and analytical skills, ability to manage and analyze large and complex data setsdStrong technical, analytical, problem-solving, and organizational skills and perform with a high level of accuracyeHaving a fair Idea of Microsoft BOT frameworkfAnalyzing data and logging defects through the defects management system and tracking to closuregExperience with presenting findings and clearly communicating complex information to a variety of audienceshExperience with analyzing, translating and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutionsiAbility to quickly adapt and learn new programs and skills Professional & Technical Skills: Must To Have Skills:Proficiency in Business Requirements Analysis. Good To Have Skills:Experience with Service Analytics. Strong understanding of software/application support processes and best practices. Excellent problem-solving and analytical skills. Ability to effectively prioritize and manage multiple tasks. Exceptional communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Business Requirements Analysis. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education