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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

2 - 7 years

1 - 5 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

german service management service desk management incident management service delivery cleaning customer service german language housekeeping news reporting housekeeping management news writing journalism team leading hospitality hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice SupportMinimum
2 year(s) of experience is required

Educational Qualification :Bachelor Degree German Language proficient
Summary:Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Candidate should be German Language proficient with minimum of B2 level certification- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide exceptional client support and maintain a high level of customer satisfaction.- Troubleshoot technical issues and provide timely resolutions.- Document client interactions and solutions for future reference.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and technologies to improve service delivery. Professional & Technical
Skills:

- Candidate should be German Language proficient with minimum of B2 level certification- Must To Have

Skills:

Proficiency in Service Desk Management.- Good To Have

Skills:

Experience with Service Desk Voice Support.- Strong understanding of IT service management principles.- Knowledge of ticketing systems and incident management processes.- Excellent communication and interpersonal skills.- Ability to prioritize and manage multiple tasks efficiently.
Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A Bachelor's Degree and proficiency in German Language are required.Qualification
Bachelor Degree German Language proficient

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Application Tech Support Practitioner