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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

2 - 7 years

1 - 5 Lacs

Coimbatore

Posted:19 hours ago| Platform:

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Skills Required

nnm problem management it operations support process troubleshooting project management oracle customer service dns change management sql customer support production support incident management application support linux microsoft windows unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :NNM Tools Administration

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 yrs of minimum education
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues.
Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.- Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues.- Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions.- Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical
Skills:

- Must To Have

Skills:

Expertise in NNM Tools Administration.- Good To Have

Skills:

Knowledge of related technologies such as network management and monitoring tools.- Strong understanding of IT operations and support processes.- Experience in troubleshooting and resolving complex technical issues.- Excellent communication and interpersonal skills.- Ability to collaborate effectively with cross-functional teams.
Additional Information:- The candidate should have a minimum of 2 years of experience in NNM Tools Administration.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office.Qualification
15 yrs of minimum education

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Application Tech Support Practitioner