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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

client relationship management service desk service desk management incident management voice support international bpo customer service customer support technical support voice process service delivery troubleshooting international call center

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Application Tech Support Practitioner

Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills Service Desk Management, Service Desk Voice Support

Good to have skills NA
Minimum 0-2 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Assist in troubleshooting and resolving client issues effectively.

Collaborate with team members to enhance service delivery and client satisfaction.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Service Desk Management.

Good To Have
Skills:

Experience with Service Desk Voice Support.

Strong understanding of client relationship management.

Familiarity with ticketing systems and incident management processes.

Ability to communicate technical information clearly to non-technical users.
Additional Information:

The candidate should have minimum 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner